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Facilitate Collaboration with Microsoft Dynamics 365 and SharePoint

Explore how Microsoft Dynamics 365, a customer portal, and SharePoint enhance collaboration with seamless file sharing and real-time updates for improved customer engagement and operational efficiency.

3 minute read

Hitachi Solutions Asia Pacific Strengthens Partnership with Microsoft as a FastTrack Portfolio Partner for Dynamics 365

Hitachi Solutions Asia Pacific proudly reaffirms its commitment to leveraging best practices in Dynamics 365 implementation as a distinguished Microsoft FastTrack Portfolio Partner. MARCH 2025 – We are thrilled to announce that Hitachi Solutions Asia Pacific, a leading provider of global industry solutions on the Microsoft platform, has been officially recognized as a Microsoft FastTrack […]

2 minute read

The Hidden Costs of Data Entry Errors

The need for efficient, accurate data management is critical in business operations. Unfortunately, many organizations continue to struggle with errors and inconsistencies in data entry. These errors can have a significant impact: According to The Data Warehousing Institute, inaccurate or missing data costs companies in the US over $600 billion annually. Gartner research further highlights […]

3 minute read

Harnessing AI for the Future of Healthcare: Top Takeaways from HIMSS 2025

The Healthcare Information and Management Systems Society (HIMSS) annual conference is an anticipated event in the healthcare technology industry. Gathering professionals, experts, and innovators from around the world, it serves as a stage for showcasing the latest advancements shaping the future of healthcare. This year’s event highlighted the pivotal role of AI in transforming healthcare. […]

3 minute read

AI as a Strategic Imperative: Insights from the Latest Industry Report

Google CEO Sundar Pichai once claimed that AI will have a more profound impact on humanity than fire, electricity, and the internet.   It’s a weighty prediction, but there’s no question business leaders of all industries are taking AI seriously – and for good reason. AI’s potential can reshape the way business is conducted, improving operations, […]

5 minute read

Follow These 7 Best Practices to Improve Your First-Call Resolution Rate

Your call center is your first line of defense in the war against poor customer service, and your first-call resolution rate could be the key to improving both customer and employee satisfaction, as well as reducing operating costs.

9 minute read

How Call Center Automation Empowers Agents & Enhances CX

From increased agent productivity and engagement to an enhanced customer experience, call center automation boasts a wide variety of benefits.

18 minute read

How Pizza Inspired Our Latest Tech Innovation

The only thing I may love more than pizza is tech innovation. And interestingly, pizza was a major inspiration for our latest innovation that gives you incredible oversight to project statuses. Who doesn’t love the convenience of tracking their pizza from the moment they order it to the second it arrives at their door? It’s […]

3 minute read

8 Ways Technology Improves Provider Management

In the ever-evolving healthcare landscape, effective provider management is more crucial than ever. Health plans must navigate complex relationships with providers to ensure high-quality care, patient satisfaction, and operational efficiency. But what exactly is provider management, and why does it matter?  That’s why we created this infographic called “8 Ways Technology Improves Provider Management,” to […]

2 minute read

Revolutionize Your Business with Analytics- and AI-Ready Data in Days, Not Months

Getting value from analytics and AI doesn’t start with models, it starts with usable data. And for most organizations, that’s where progress stalls. The challenge with analytics and AI isn’t ambition—it’s getting usable data. Nearly 95% of generative AI pilots fail to deliver measurable business impact, not because of the technology, but because organizations never […]

3 minute read

Data Intensity: A Cornerstone for Successful AI Initiatives

The best AI tools use the best data, and the best decisions are made when you have the whole picture.  When it comes to analytics and artificial intelligence in field service, this is absolutely true, and one principle stands out above the rest: data intensity. The combination of data volume and quality is vital to […]

3 minute read