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Insurance, Built for What's Next

We help carriers, brokers and MGAs modernize core systems, sharpen risk insight and transform the agent, broker and policyholder experience.

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Insurance transformation
in action

  • Modernize the core

    Legacy technology replaced so growth and efficiency aren’t held back.

  • Personalize the experience

    Data used to sharpen onboarding, self-service and claims.

  • Protect margins

    AI and automation that take cost out as margins tighten.

  • Transform claims and fight fraud

    Real-time, AI-driven fraud analytics.

  • Turn AI into advantage

    The gap closed between the sector’s AI leaders and the rest.

  • Underwrite smarter with data

    Richer data and analytics that sharpen pricing and risk selection.

The business case
for transformation

6.1x

shareholder return was created by the insurance sector's AI leaders versus laggards

£1.16B

of fraudulent general insurance claims were identified by UK insurers

57%

of carriers expect their capacity allocation to MGAs to increase over the next two years

AI in Insurance

The next wave of productivity in insurance is agentic. With Microsoft Copilot and custom agents built in Copilot Studio, we help you put AI to work where it matters most:

  • Loss prevention and fraud detection
  • Underwriting and claims automation
  • Policyholder insight and personalisation
  • Responsible, governed and auditable AI

We bring AI into the systems your teams already use, not as a bolt-on, but embedded across your Microsoft stack.

See AI in action

Different teams, different priorities;
one connected platform

Deeper risk insight, compliance and fraud defense on a secure platform.

A 360° view to unify experiences and sharpen targeting.

Omnichannel engagement and intelligent self-service.

Bring new products to market quickly and automate claims.

Grow profitable relationships across the distribution network.

Better decisions from data across every line of business.

Proven results

HAI Group

Hitachi Solutions came with experience in insurance, so we weren’t teaching. We didn’t have to do a lot of education on our business to get going with the project. That was big.

Anthony Peccerillo, CTO

Read the full case study See more customer stories

Industry-focused products
and solutions

  • Manage agency, broker and partner relationships 
  • 360° policyholder view 
  • Sales and distribution management 
  • Connected service

  • Dynamics 365 Customer Insights
  • Omnichannel contact center
  • Personalized engagement
  • Intelligent self-service

  • Microsoft Fabric data foundation
  • Copilot and Copilot Studio agents
  • Fraud and risk analytics
  • Power BI reporting

  • Microsoft Purview and Sentinel
  • AML and fraud controls
  • Responsible AI governance
  • Audit-ready reporting

Transform customer service with Microsoft Dynamics 365 Contact Center by leveraging the power of AI

View the infographic

Connect with our Insurance experts today