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6 Novel Ways Retailers Are Modernizing Contact Centers With AI

It’s clear that Retail and Consumer Goods (RCG) companies are under immense pressure to modernize and scale their supply chain operations while at the same time reducing costs – requiring smarter field execution and leaner teams. The primary challenges range from shifting consumer expectations and economic pressures to fulfillment and logistics issues, as well as […]

5 minute read

Hitachi Solutions Leaders Featured on CanadianSME Podcast

We are excited to share that two of our distinguished leaders, Nonika Bajaj and Alex Rigaud, were recently featured on the CanadianSME Small Business Podcast, hosted by Kripa Anand. In this insightful episode, they explored the transformative role of AI and Microsoft technologies in empowering Canadian businesses toward digital excellence. Here are some key highlights […]

2 minute read

Amp Up Your Marketing Game: Effortless Segment Creation with AI in Dynamics 365 Customer Insights

Are you ready to revolutionize your marketing campaigns and reach the right audience with just a few clicks? Dynamics 365 Customer Insights and AI-powered Microsoft Copilot lets users create complex customer segments as easy as typing a sentence. Here’s how you can harness this game-changing feature, from setup to execution. Objective The goal is to […]

3 minute read

How Hitachi Solutions Is Transforming Customer Feedback with AI—and Winning Big

We’re thrilled to share that Hitachi Solutions has been named a winner in the 2025 Microsoft Copilot Studio Enterprise Agent Challenge for our innovative “Sentiment Insights Agent.” This global hackathon brought together top enterprise teams to build intelligent AI agents using Microsoft Copilot Studio—and our solution stood out among submissions from giants like Shell, PwC, […]

3 minute read

Unveiling Agent Bricks – A New Era in AI Automation with Michael Popp

Podcast Highlights  Introduction to Agent Bricks  Databricks introduces Agent Bricks, a transformative tool that simplifies the creation of AI agents. Integrated with their data intelligence platform, Agent Bricks leverages Unity Catalog and MLflow 3.0 to ensure seamless deployment and operation. This advancement allows businesses to bypass the complex processes traditionally involved in agent development, enabling […]

2 minute read

Frontier Firm Manufacturer Series: Agentic AI Q&A Session

According to the Manufacturing Leadership Council, Manufacturers are gearing up to spend more on AI next year, with 78% of them expected to increase their spending. And it’s not just about jumping on the tech bandwagon. AI isn’t the shiny new object anymore. It’s the norm. And the next game-changer is Agentic AI, a more […]

4 minute read

Insights from the Databricks Data and AI Summit with Dr. Michael Green

In a vibrant episode of Exchanges, a podcast by Hitachi Solutions, host Matt Volke interviews Dr. Michael Green following his experience at the Databricks Data and AI Summit in San Francisco. Learn about the technological advancements shaping the future of AI and data ecosystems with insights from a recognized industry leader. Dr. Green explores how […]

2 minute read

Frontier Firm Manufacturer Series: Orchestrate a Proactive and Efficient Manufacturing Hub with Agentic AI

Manufacturers of all types have the same challenges – how to improve operational efficiency, increase agility and automation, and decrease downtime and disruptions. Dipping your toe or toolbelt into AI is not only a “nice to have” but mission critical to manufacturers to not only stay competitive but excel in these unpredictable times. Manufacturers are […]

3 minute read

Revolutionizing Field Service with AI: A Smarter, Faster, and More Efficient Approach 

In today’s fast-paced business environment, efficiency and customer satisfaction are top priority. At Hitachi Solutions, we understand these needs and are excited to share how we’re transforming field service operations with the power of Artificial Intelligence (AI).  The Challenge: Streamlining Service Requests  Traditionally, managing field service requests involves a lot of manual effort. Service teams […]

5 minute read

Hitachi Construction Machinery Revamps ERP Across 17 Overseas Group Companies, Enabling Global Business Visibility

News Release Unified and integrated platform using Microsoft Dynamics 365 for centralized data management across the group SINGAPORE – May 14, 2025 – Hitachi Solutions, Ltd. (Head Office: Shinagawa-ku, Tokyo; President: Hideji Morita) and Hitachi Solutions Asia Pacific Pte. Ltd. (Head Office: Singapore; President: Koji Matsumura) have modernized the ERP systems of overseas group companies […]

4 minute read

Embracing AI Innovation: Hitachi Solutions Leads by Example as Customer Zero

There are stories that make the rounds in the business world, and whether true or not, they usually prove a point.   One such case is Clement L. Hirsch, who was president of Kal Kan dog food. As the [likely apocryphal] story goes, Hirsch was sitting in a meeting with shareholders and needed to prove a […]

5 minute read