Thought Leadership

Companies will collaborate to offer clients accelerated, cost-effective integration of business telephony and Microsoft Dynamics 365...

Artificial intelligence has become the leading competitive differentiator for customer service — here are the biggest AI trends to watch for in this year....

Today’s consumer is independent with a DIY mentality. Customer portals and other self-service options are a great way to optimize the modern customer service experience....

Customer 360 means leveraging customer data into insights that drive business decisions. Find out how to get there with Hitachi Solutions....

As the digital customer experience becomes more important, businesses need to find ways to recognize and serve the personalized digital journeys of their customers....