Here’s How to Deliver an Exceptional Customer Experience
Despite its importance, many businesses still struggle with customer experience. Fortunately, we’ve put together KPIs, best practices, and more to help you get on track....
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Maximize Your Revenue with Upselling and Cross-selling
Generate more revenue from your existing customer base by implementing these upselling and cross-selling strategies....
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Retail Customer Engagement in 2021: 8 Opportunities for Retailers
A strong retail customer engagement strategy is vital to your continued success. Here are eight techniques to help increase engagement with your audience....
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How to Use the Power Platform in Financial Services
Attention all financial services firms: The Microsoft Power Platform can extend the capability of your Dynamics 365 Customer Engagement deployment....
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Dynamics 365 Virtual Agent for Customer Service: An All-in-One Platform
What is a Virtual Agent? According to TechTarget, a virtual agent is “a software program that uses scripted rules and, increasingly, artificial intelligence applications to provide automated service o...
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