Thought Leadership

Companies will collaborate to offer clients accelerated, cost-effective integration of business telephony and Microsoft Dynamics 365...

Artificial intelligence has become the leading competitive differentiator for customer service — here are the biggest AI trends to watch for in this year....

Today’s consumer is independent with a DIY mentality. Customer portals and other self-service options are a great way to optimize the modern customer service experience....

Customer 360 means leveraging customer data into insights that drive business decisions. Find out how to get there with Hitachi Solutions....

As the digital customer experience becomes more important, businesses need to find ways to recognize and serve the personalized digital journeys of their customers....

Personalization offers incredible promise for businesses looking to increase sales and grow customer loyalty. There are several approaches to how businesses can implement personalization techniques an...

Recurring revenue is critical to the overall health of your business. Here’s how to reduce customer churn and protect your bottom line....

Customers are the lifeblood of any company; here’s how to handle customer retention management so you can grow and retain your customer base....

Learn about Microsoft Dynamics 365 implementation, including best practices, how to assemble the right team, and why you should team up with a Dynamics 365 partner....

Learn about the 6 trends for the field service industry in 2021, including remote service, new technologies, predictive maintenance, and more....

Customer experience has become the new competitive battlefield for businesses everywhere. The secret to enhancing CX? Listening to the Voice of the Customer....

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