Thought Leadership

Improve patient engagement with home health software that provides benefits for caregivers, service providers, and patients....

Customer insights are valuable information metrics that help businesses exceed customer expectations. Learn how Customer Data Platforms help make that happen....

As the digital customer experience becomes more important, businesses need to find ways to recognize and serve the personalized digital journeys of their customers....

Recurring revenue is critical to the overall health of your business. Here’s how to reduce customer churn and protect your bottom line....

From developing treatment plans to automating review of pathology reports, the applications of NLP in healthcare are seemingly limitless....

Learn how to get even more from your data with natural language processing — the AI-powered text analyzation tool that is shedding new light on customer behavior...

Disparate systems have been an obstacle to health insurance companies for far too long. Now, thanks to new technology, health insurers are realizing the benefits of consolidated systems and centralize...

Despite being a core business process, quote to card remains a major pain point for most health plans. So, what’s the solution? Analytics and automation....

Filling a prescription through the CVS pharmacy mobile app. Tracking your sleep cycle by wearing an Apple watch. Consulting your primary care physician over a Skype call....

What is a Virtual Agent? According to TechTarget, a virtual agent is “a software program that uses scripted rules and, increasingly, artificial intelligence applications to provide automated service o...

Members are the lifeblood of any successful health plan system, so it’s up to health insurance companies to find new and creative ways to boost member engagement and to secure long-term member loyalty...

The role of big data just keeps getting bigger. Find out the latest big data trends and how health insurance companies are leveraging analytics to improve member satisfaction and boost their bottom li...