Thought Leadership

Learn how to get even more from your data with natural language processing — the AI-powered text analyzation tool that is shedding new light on customer behavior...

Disparate systems have been an obstacle to health insurance companies for far too long. Now, thanks to new technology, health insurers are realizing the benefits of consolidated systems and centralize...

Despite being a core business process, quote to card remains a major pain point for most health plans. So, what’s the solution? Analytics and automation....

Filling a prescription through the CVS pharmacy mobile app. Tracking your sleep cycle by wearing an Apple watch. Consulting your primary care physician over a Skype call....

What is a Virtual Agent? According to TechTarget, a virtual agent is “a software program that uses scripted rules and, increasingly, artificial intelligence applications to provide automated service o...