Why Digital Experience Is Such an Important Piece of CX
As the digital customer experience becomes more important, businesses need to find ways to recognize and serve the personalized digital journeys of their customers....
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Churn Management Basics: How to Reduce Customer Churn
Recurring revenue is critical to the overall health of your business. Here’s how to reduce customer churn and protect your bottom line....
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6 Uses for Natural Language Processing in Healthcare
From developing treatment plans to automating review of pathology reports, the applications of NLP in healthcare are seemingly limitless....
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10 Examples of Natural Language Processing (NLP) and How to Leverage Its Capabilities
Learn how to get even more from your data with natural language processing — the AI-powered text analyzation tool that is shedding new light on customer behavior...
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Breaking Down the 5 Stages of Health Insurance Product Development & Management
Disparate systems have been an obstacle to health insurance companies for far too long. Now, thanks to new technology, health insurers are realizing the benefits of consolidated systems and centralize...
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