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How Call Center Automation Empowers Agents & Enhances CX

From increased agent productivity and engagement to an enhanced customer experience, call center automation boasts a wide variety of benefits.

18 minutes read

How Pizza Inspired Our Latest Tech Innovation

The only thing I may love more than pizza is tech innovation. And interestingly, pizza was a major inspiration for our latest innovation that gives you incredible oversight to project statuses. Who doesn’t love the convenience of tracking their pizza from the moment they order it to the second it arrives at their door? It’s […]

3 minutes read

8 Ways Technology Improves Provider Management

In the ever-evolving healthcare landscape, effective provider management is more crucial than ever. Health plans must navigate complex relationships with providers to ensure high-quality care, patient satisfaction, and operational efficiency. But what exactly is provider management, and why does it matter?  That’s why we created this infographic called “8 Ways Technology Improves Provider Management,” to […]

2 minutes read

Revolutionize Your Business with Analytics- and AI-Ready Data in Days, Not Months

Getting value from analytics and AI doesn’t start with models, it starts with usable data. And for most organizations, that’s where progress stalls. The challenge with analytics and AI isn’t ambition—it’s getting usable data. Nearly 95% of generative AI pilots fail to deliver measurable business impact, not because of the technology, but because organizations never […]

3 minutes read

Data Intensity: A Cornerstone for Successful AI Initiatives

The best AI tools use the best data, and the best decisions are made when you have the whole picture.  When it comes to analytics and artificial intelligence in field service, this is absolutely true, and one principle stands out above the rest: data intensity. The combination of data volume and quality is vital to […]

3 minutes read

5 Generative AI Solutions in Under 15 Minutes

I had the privilege of presenting at CES 2025 in Las Vegas, where I showcased five groundbreaking generative AI solutions that are designed to enhance workflows, boost productivity, and ensure data security across various business functions. Every one of these solutions is made to save you time and improve the way you work. Many of […]

4 minutes read

Accelerate Sales Cycles with Project Tasks in Microsoft Dynamics 365 Project Operations: A Low Code Approach

This blog was written by Cheik Kone with Fahad Abdul as a contributor. The Importance of Project Tasks In today’s fast-paced business environment, accelerating sales cycles is crucial for maintaining a competitive edge.   One effective way to achieve this is by leveraging Power Automate and Microsoft Dynamics 365 Project Operations to automate the creation of […]

10 minutes read

Live From CES

Hear from the Hitachi Solutions Team on things AI CES is the world’s largest electronic exhibition in the world. And the number one topic on everyone’s mind is AI. In the acres upon acres of technology – from robotic coffee makers and vans with built-in helicopters, to the latest solar solutions and video games – […]

1 minute read

Designing Human-Centered Experiences and Engagement for the Era of AI

AI is making us more efficient and productive, but more automation in our daily work risks disconnecting us with the users we serve. It’s more crucial than ever to create experiences that truly resonate with users. Let’s explore how utilizing human-centered design techniques can drive development, adoption, and engagement in your organization, and how it […]

7 minutes read

Hitachi Solutions is Premier AI-driven Quality Assurance Partner for Leapwork

Hitachi Solutions, a global leader in business and IT services, has solidified its position as a top-tier certified delivery partner for Leapwork , enabling our expert team to continue delivering best quality Microsoft technology solutions for our customers. Forged in 2023 as a strategic delivery partnership, Leapwork has just named Hitachi Solutions as the first […]

4 minutes read

Our Customers’ Best Teammate is a Databricks MVP

Dr. Michael Green Named Databricks MVP We are thrilled to announce that Dr. Michael Green, a distinguished expert in artificial intelligence and Director of Product Management at Hitachi Solutions, has been named a Databricks MVP. This recognition is a testament to Dr. Green’s significant contributions to the data and AI community, as well as his […]

4 minutes read