Insurance

Enhancing Contact Centre Efficiency: Optimizing Service Experience Across All Channels

CFO Event: Future-proofing finance with Microsoft Dynamics 365 

The Ultimate Guide to Power Platform Success in Financial Services

Generative AI Use Cases for Insurance

The Future of Insurance Underwriting: Emerging Technologies & New Capabilities Unlocked

We’ve looked before at how digital technology is changing the insurance industry, from policy writing and processing claims to the customer experience, through innovations such as automation, data analytics, and artificial intelligence (AI). In this blog, we’re going to dive deeper into what these digital advances mean specifically for underwriting — an essential component of […]

AI & The Human Element — Thought Leadership Focusing on Insurance Use Cases

How do you safely leverage AI for Insurance? Listen to our podcast episode now on AI and the human element.

Future of the Underwriter

Find out how to adapt to changing market and consumer expectations in our latest episode of Exchanges!

HAI Group

This public and affordable housing solutions provider built better customer relations with Microsoft Dynamics CRM.

Here’s How to Deliver an Exceptional Customer Experience (for 2026)

Increasing customer expectations and an unsteady economy will create a crossroads for customer experience (CX) programs in 2023. With the potential for companies to start tightening their belts, organizations that have strategies and solutions to improve customer experience — and the data to prove it — will remain healthy and continue to thrive.  Post-pandemic, the […]

20 Successful Call Center Strategies to Implement Today

Enhance agent performance, optimize the customer experience, and drive customer loyalty with these call center best practices.