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How to Use the Power Platform in Financial Services

Attention all financial services firms: The Microsoft Power Platform can extend the capability of your Dynamics 365 Customer Engagement deployment.

10 minute read

Feedback to Features: How AI is Redefining Product Evolution

Predicting the right product to build, investing in prototypes, and testing those assumptions can be a long and expensive process. But does it have to be? It’s a new world for product development with generative AI. Generative AI isn’t only a technology— it’s a tool that can synthesize customer feedback, identify and design new products, […]

8 minute read

Sharing Key Smart Manufacturing Insights

Recently, I moderated a panel at the International Society of Automation (ISA) conference. The topic is something I am very passionate about — advancing manufacturing through Industry 4.0 technologies. The panel was a platform to showcase the latest industry thought leadership and what lies ahead, but also offered a roadmap to help businesses navigate their […]

3 minute read

Hitachi Solutions’ Jeff Winter Elected to ISA Executive Board

As a huge proponent of smart manufacturing, Hitachi Solutions is proud to announce our senior director of industry strategy for manufacturing, Jeff Winter, has been elected to the International Society of Automation (ISA) Executive Board. Officially taking office January 1, 2024, it’s a prestigious three-year position that includes helping set the society’s strategic direction, advancing […]

2 minute read

12 Ways D365 and Copilot Can Increase Productivity & Personalization in the Capital Markets Sector

In the financial world, it’s more important than ever to deliver an efficient, personalized client and employee experience. The term “clients,” however, goes beyond the direct client and includes key collaborators and influencers that are typically part of deals, fundraising, transactions, and ongoing relationship management. Automation and efficient workflows need to keep up, especially since […]

5 minute read

Brand Growth with Product-as-a-Service: The 2024 Guide to Connected Consumer Goods

The evolution of products into intelligent, connected devices is radically reshaping CPG companies and their competition as they take advantage of new opportunities and innovative strategies to reach consumers. From the way we stream our favorite music, to how we access software, and even the manner in which we enjoy our morning cup of coffee— […]

3 minute read

The Critical Role of Cybersecurity in the Age of AI and the Cloud

The convergence of artificial intelligence (AI) and cloud computing has ushered in amazing opportunities for innovation, connectivity, and efficiency. However, it has also elevated the importance of cybersecurity to unprecedented levels. That’s because while AI offers advanced capabilities for threat detection, automated response, and the identification of complex attack patterns, malicious actors leverage AI to […]

5 minute read

Laying a Foundation for 2024: AI for the Way We Work

The impact of generative AI made its way into nearly every business conversation in 2023 much like “You’ve Got Mail,” did during the advent of the Internet. In the year since, nearly every organization is trying to figure out what that means and how best to move forward. Some organizations are treading slowly with a […]

3 minute read

6 Major Obstacles to Risk Management Banks Face in 2024

Risk is inescapable, which means banks must take proactive measures to prevent it. Learn the sources of risk in banks and how to manage them.

13 minute read

Secrets to Better Health Plan Group & Member Engagement 

Looking to enhance health plan member engagement and deliver personalized healthcare? Here’s how.

17 minute read

3 Call Center KPIs You Can Improve Today

Call centers are the front line of customer service for many organizations, and their performance has a significant impact on customer satisfaction, loyalty, and even bottom lines.   Your customers trust you with their sensitive information and we need to safeguard it, while at the same time delivering a consistent and quick process for verification when […]

2 minute read