IT Support Technician
Full-time
USA
About the postion
The purpose of the IT Support Technician is to provide on-site IT support operations for client located in SLO locations (San Luis Obispo, Santa Margarita, CA).
Working environment is multicultural, fast-paced, engineering, research, and development, in the aeronautical field.
IT support operations include, yet not limited to, providing on-site end-client Service Desk and Deskside support, IT asset management, wired and wireless network support, application support, and limited compute and storage support.
There may be additional IT related tasks assigned, as needed, or required.
Responsibility:
List the key duties an responsibilities that must be carried out to fulfil the job purpose.
Service Desk:
- create new, track open, and follow-up on support tickets using the Enterprise Service Now tool, ITSM, respond to and converse with client via face-to-face, emails, texts, chats, phone.
Deskside Support:
- computer and peripheral break-fix; on-boarding new hires, setting up and delivering computers and iPhones; O365 Suite: PowerPoint, Excel, Word, Outlook, Teams, OneDrive, and SharePoint
- numerous CAD and engineering applications, including Catia, Teamcenter, MATLAB, and others
- wired and wireless network troubleshooting
- client access to local, regional, global, and cloud compute and storage environments;
- printer and multifunction copier support; and other related tasks
Escalation:
- knowing when and who to escalate support to, whether internal client’s IT, Regional IT, or Enterprise IT support environments, using the numerous IT processes available to them
IT asset management:
- utilizing enterprise systems and their own inventory tracking methods, candidate will be responsible for managing IT hardware, software, and application assets
What we expect from you
Minimum Experience:
- 7+ years of trade experience
- Proficient using the MS Office Suite (PowerPoint, Excel, Word, Outlook, Teams, OneDrive, SharePoint, etc.)
- Must be willing and able to travel between San Luis Obispo and Santa Margarita daily, and other travel 5%-10% of the time.
Other Job-Specific Skills/License Preferred Qualifications
- Conversational Japanese language
- Knowledge of U.S. import, export, and licensing regulations, BIS / EAR regulations, exemptions/exception requirements
- Experience working in aeronautical field highly desired
- Is a confident, energetic self-starter, with ability to work independently and with their team and the business.
- Can interface with, and gain the respect of, stakeholders at all levels and roles in the company.
- Detail-oriented, exceptional organizational skills, and the ability to prioritize with changing situations.
- Ability to recognize and solve typical problems and select solutions from established options, while adapting quickly to changing priorities
- Proven ability to step back and look at the big picture of what is needed for the IT environment, and investigate other opportunities through innovation, to accomplish goals.
- Strong interpersonal, verbal, and written communication skills to drive tasks to completion.
- Project Management experience a plus
- Has good judgment, a sense of urgency, and has demonstrated commitment to high standards of ethics, personal integrity, regulatory compliance, customer service and business integrit
Working Conditions:
Job is defined as full time, on-site, with no direct reports. A cadence of status reports up to client’s management, and with peers, is critical to this position.
Candidate may be responsible to maintain a modest budget, or, provide input for IT commodity items, such as printer / copier supplies, monitors, peripherals, miscellaneous cables, etc.
Minimum Educational Qualifications:
- Associate degree from an accredited university, or the equivalent combination of education, formal training/certifications, or work/military experience.
What you can expect from us
We are an equal opportunity employer. All applicants will be considered for employment without attention to age, race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.
About Hitachi Solutions
Hitachi Solutions is a global Microsoft solutions integrator passionate about developing and delivering industry-focused solutions that support our clients to deliver on their business transformation goals. Our industry focus, expertise, and intellectual property is what truly sets us apart. We have earned, and continue to maintain, a strategic relationship with Microsoft. Recognized for our achievements - teaming with our clients to deliver innovative digital solutions and services - is how we have achieved year after year recognition.
As their trusted advisor, we support our clients to deliver on their strategic business initiatives as they unify, automate, and modernize their data and operations to increase efficiency, reduce costs, and enhance their customer's experience. Our over 3,000 team members across 14 countries, and our 18 years of 100% focus on Microsoft technologies and business applications, is how we deliver excellence through expert services and industry-focused cloud solutions.
A part of Hitachi, Ltd., our company has a long and rich history of innovation, financial strength, and international presence of one of the world's largest companies. Since 1910, Hitachi, Ltd. has been a leader in manufacturing innovative products and solutions that support industry and social infrastructure around the globe supported by 303,000 employees in over 100 countries and across 864 companies.