Our Approach
Insurance
Transform agent, broker, and policyholder experience and drive growth with solutions built for insurance
What We’re Seeing
50%
Highly effective life insurance companies have experienced a 50% increase in their IT expenditure over the past four years
34%
of US online adults with insurance said they are looking for insurance rates that adjust automatically based on their usage or behavior
70%
of insurance software decision makers say reducing costs will be a top business priority into mid-2023
40%
Over 40% P&C carriers in the United States have formed relationships with MGAs in different capacities — enabling these carriers to gain quicker entry into new markets
Insurance is one of the oldest financial businesses in the world. The industry has tended to stay traditional and be slow to change, however, new trends have been impacting the insurance marketplace, creating fierce competition and prompting transformational changes. These game changers include:
- New players are entering the market
- Mergers and acquisitions are on the rise and pose consolidation challenges
- Independent agent model is losing ground to a direct (digital) model
- New technology is changing customer expectations and experiences
In this new landscape, it is critical to win new customers and keep existing customers happy. Often this means providing faster, multi-channel service that is available 24/7 and to do this, insurers must use the latest innovations to ensure operations are as streamlined, agile, and efficient as possible.
Challenges Facing the Insurance Industry
Manage Risk and Compliance
Leverage modern technology to improve risk management, regulatory reporting, and protect against fraud.
Learn MoreTransform the Policyholder Experience
Deliver data-driven personalized experiences to deepen relationships and attract new policyholders.
Learn more
Modernize Core Systems and Operations
Transform processes, bring new products to market quickly and maintain customer trust and loyalty.
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Empower Employees Through Teamwork
Provide agents, brokers, and team members to build brand loyalty with modern productivity tools.
Contact UsImprove Business Insights & Improve Decision Making
Drive better business insights from internal and external data sources across multiple lines of business.
Learn moreHow We Can Help
Advisory
The insurance industry is under pressure from rising costs and increased competition. To compete and gain new customers, lowering costs, reducing risk, better addressing policyholder needs, and fostering greater business agility are critical initiatives.
We guide customers through the changes occurring in the market landscape, helping you build agile business processes and establish lasting relationships.
Learn moreAnalytics & AI
Analytics and AI are affecting nearly every aspect of the insurance industry. Reduce costs by better anticipating and preventing losses, as well as preventing fraudulent claims more effectively while enhancing understanding of policyholder behavior and identifying opportunities for improving engagement and offering personalized products.
Learn moreDigital Transformation
Insurance organizations making investments in modernizing core systems reap the benefits of improved organizational and technological performance, enhanced quality of customer and employee experiences, and accelerated time to market for new offerings.
Learn moreGovernance & Security
Deepen risk insights, facilitate regulatory compliance with standards including NAIC, and combat fraud on a highly secure and compliant platform. Protect both agents and policyholders by improving defenses against AML, fraud, and cyber threats.
Learn moreMicrosoft Business Applications
Deliver differentiated policyholder experiences through deeper insights and relationships across channels. Unify policyholder experiences in a 360-degree view to improve marketing and sales targeting. Modernize contact centers with omnichannel engagement, intelligent self-service, and personalized, safeguarded policyholder interactions.
Learn moreMicrosoft Technology
Update core systems with the power of modern solutions that harness the power of data on an agile platform that allows insurance organizations to bring new products to market quickly, modernize the underwriting process, automate claims processing, and improve fraud protection.
Learn moreIndustry Solutions
Effectively manage and foster profitable relationships across agencies, customers, brokers, and other partners with Hitachi Solutions’ Engage for Insurance.
Learn MoreAdvisory
The insurance industry is under pressure from rising costs and increased competition. To compete and gain new customers, lowering costs, reducing risk, better addressing policyholder needs, and fostering greater business agility are critical initiatives.
We guide customers through the changes occurring in the market landscape, helping you build agile business processes and establish lasting relationships.
Learn moreAnalytics & AI
Analytics and AI are affecting nearly every aspect of the insurance industry. Reduce costs by better anticipating and preventing losses, as well as preventing fraudulent claims more effectively while enhancing understanding of policyholder behavior and identifying opportunities for improving engagement and offering personalized products.
Learn moreDigital Transformation
Insurance organizations making investments in modernizing core systems reap the benefits of improved organizational and technological performance, enhanced quality of customer and employee experiences, and accelerated time to market for new offerings.
Learn moreGovernance & Security
Deepen risk insights, facilitate regulatory compliance with standards including NAIC, and combat fraud on a highly secure and compliant platform. Protect both agents and policyholders by improving defenses against AML, fraud, and cyber threats.
Learn moreMicrosoft Business Applications
Deliver differentiated policyholder experiences through deeper insights and relationships across channels. Unify policyholder experiences in a 360-degree view to improve marketing and sales targeting. Modernize contact centers with omnichannel engagement, intelligent self-service, and personalized, safeguarded policyholder interactions.
Learn moreMicrosoft Technology
Update core systems with the power of modern solutions that harness the power of data on an agile platform that allows insurance organizations to bring new products to market quickly, modernize the underwriting process, automate claims processing, and improve fraud protection.
Learn moreIndustry Solutions
Effectively manage and foster profitable relationships across agencies, customers, brokers, and other partners with Hitachi Solutions’ Engage for Insurance.
Learn More
Hitachi Solutions and Microsoft have the modern digital solutions and industry expertise that insurance organizations require to meet the challenges of the dynamic market and be more competitive, profitable, and responsive.
For over a decade, Hitachi Solutions has empowered insurance organizations to enhance their technological infrastructures. From connected, cloud-based relationship management solutions to robust analytics and security capabilities, our industry IP and expertise across the Microsoft platform is helping our customers stay on top of an ever-changing landscape.
Our close relationship with Microsoft, access to global resources, and ability to deliver local support make us unique amongst independent software vendors. Let us prove how our battle-tested methodology and Insurance IP can be a vital solution for you to modernize your infrastructure, remain competitive, and deliver results to your internal and external customers.
Industry Insights
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Engage for Insurance
Download the Data Sheet -
Artificial Intelligence’s Crucial Role in the Future of Insurance Claims
Read the Post -
Reduce Your IT Backlog with Low Code for Insurance
Read the Post -
The State of Digital Engagement in the Insurance Industry
Download the Whitepaper
We’re Here to Help
To learn more about how Hitachi Solutions can help your projects succeed, contact us today.
Contact Us