D365 Intelligent Order Management Features, Benefits & More
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In March 2021, Microsoft unveiled plans for the latest addition to the Dynamics 365 family: Intelligent Order Management (IOM). Built on the Power Platform, this order management software simplifies fulfillment orchestration and accelerates omnichannel transformation for retailers, with special attention to eCommerce companies. As a Microsoft Dataverse application, IOM seamlessly integrates with other apps in the Dynamics 365 commerce suite.
Now that D365 Intelligent Order Management is generally available, let’s explore its exciting features and benefits.
Dynamics 365 Intelligent Order Management Features
Intelligent Order Management includes numerous features, enhancing order fulfillment software capabilities:
- Rules-based Order Fulfillment Orchestration: Automate custom order flows using rules-based processes to streamline fulfillment across diverse customer journeys.
- Pre-built Platform Connectors: Leverage over 200 pre-built Power Platform connectors for seamless integration with existing order infrastructure and partners like BigCommerce and Shopify.
- Reference API: Build custom connections using advanced APIs and reference architecture, ensuring easy integration with business applications.
- Microsoft Dataverse Synchronization: Connect and ingest data from enterprise systems, simplifying onboarding and configuration.
- Journey Orchestration Designer Tools: Use low-code/no-code technology for designing order flows, enabling real-time adaptation to disruptions and requirements.
- AI-based Classification and Anomaly Detection Models: Utilize AI and machine learning to eliminate bottlenecks, forecast inventory needs, and optimize stock levels.
8 Benefits of Intelligent Order Management
Dynamics 365 commerce offers numerous benefits through its order management software:
- Everything in One Place: Manage the entire order lifecycle, including returns, from a single, consolidated solution.
- Seamless Data Integration: Integrate with various enterprise systems, from eCommerce platforms to transportation management tools.
- Omnichannel Fulfillment: Offer flexible shopping and fulfillment methods, enhancing customer experience.
- Real-time Visibility: Gain real-time order and inventory insights with a unified data source enhanced by AI.
- Tax Compliance: Use pre-built connectors for automated tax determination and compliance at a global scale.
- Automated Payments: Design custom flows for automated payment processing with integrated solutions.
- On-time Delivery: Optimize fulfillment with third-party logistics platforms like Körber and Flexe.
- Increased Resilience: Adapt to unexpected events with low-code tools, maintaining on-time delivery.
What We Like Best About Intelligent Order Management
Dynamics 365 Intelligent Order Management excels in system integration and lifecycle management from a unified dashboard. Retailers benefit from enhanced visibility, optimizing the customer experience, anticipating disruptions, and ensuring on-time delivery.
Easy deployment and scalability make IOM a valuable tool for adapting to demand fluctuations. As an exciting addition to the Dynamics 365 family, we anticipate future Microsoft enhancements, such as refined delivery nuances for specific industry segments.
Start Your Journey
Update your order management solution today. Contact Hitachi Solutions to get started with Dynamics 365 Intelligent Order Management.
