Engage for Transportation

Generate real-time insights and simplify processes with CRM for transportation

Solution Overview

CRM for Transportation

Hitachi Solutions CRM for Transportation is designed for transportation companies looking to more efficiently and cost-effectively manage business processes and customer relationships. Designed with the business development and customer support needs of a transportation organization in mind, the solution provides a platform that can be used today and is easily scalable to meet the needs of tomorrow.

Business Outcomes

With CRM for Transportation, you have real-time insight into the opportunities, forecasts, contracts, issues, and communications across the multiple teams that support a customer.

React quickly and improve customer satisfaction

Performance management
Understand your performance across contracts, customers, regions, lanes and terminals with information on pricing, win/loss averages, individual and team goals, even future pipeline and growth goals. Use CRM to help identify downward trends so you can react quickly and improve execution and customer satisfaction.

Sales management
Better understand your sales pipeline through volume-based forecasting with tonnage, lanes and commodities expected over time in one view along with RFP, RFQ and bidding processes managed inside of CRM so you can collaborate across teams for better cross-selling opportunity visibility and improved price request and proposal management.

Provide better insights

Shipment information
Integrate with transportation management systems to have visibility into shipment data of current and historical shipments so you can leverage the information to provide better insight for your sales team and improve customer service experience and processes.

Customer 360
Maintain a consistent and comprehensive view of your customers by managing shipping preferences, key contacts and influencers, relationships with 3PLs, pricing agreements and service agreements all in one place so your sales, marketing and customer service teams can work more effectively.