D365 Commerce

Create an exceptional shopping experience that unifies digital, in-store, and back office operations

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Agent enablement

With the right information, your agents will provide consistent answers to customer questions across channels. Dynamics 365 for Customer Service produces a dynamic interface optimized to drive the next best action and contextually serves up tools, guidance, and data to agents throughout the interaction, including information or assets from third-party applications.

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Effective merchandising

Utilize a robust set of core product, pricing, and promotions management capabilities to meet merchandising needs. A wide range of capabilities support category and channel specific pricing, as well as catalog specific promotions.

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Optimized operations

Retailers can centrally manage all their channels in a coherent fashion. Universal entity constructs across the entire footprint of Dynamics 365 for Retail enable a consistent and efficient means of centrally managing the entire system

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Seamless omnichannel commerce

Unified data entities and business logic across all sales channels allow your business to offer seamless, omnichannel experiences. Inventory management capabilities allow you to maintain optimal inventory levels in your stores and warehouses.

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Customer experience

Engage with your customers throughout their shopping journey, and get a 360-degree view of all their interactions across all channels. Loyalty programs and wish lists enable you to foster brand loyalty and stickiness with your customers.