D365 Commerce

Create an exceptional shopping experience that unifies digital, in-store, and back-office operations

Retail_White
ecommerce checkout screenshot

True omnichannel commerce support

Employ D365 Commerce for the one retail business solution that updates everything across all of your different channels simultaneously, from in-store operations and customer service to B2C and B2B ecommerce. It’s the omnichannel solution that delivers a personalized customer experience.

ecommerce store screenshot

Unified customer experience

Dynamics 365 for Customer Service produces an interface optimized to contextually serve up tools, guidance, and data across all of your channels to drive the next best customer service action. Your associates can consistently answer customer questions, recognize upsell opportunities, and provide product recommendations whether in-store, online, or over the phone. It’s seamless and frictionless customer support.

operations dashboard

Optimized operations

Dynamics 365 Commerce enables an efficient management of your entire customer journey to deliver a personalized experience, minimize number of shipments and maximize profits. Inventory management capabilities and intelligent order management simplifies replenishment and fulfillment to maintain optimal inventory levels in your stores and warehouses. Unified data entities and business logic across all POS channels allow your business to offer seamless support for in-store, mobile, BOPIS, BOPAC, and eCommerce sales.

engaged comments section

Fully engaged customers

Meet your customers throughout their entire shopping journey and get a 360-degree view of their interactions across all channels, including information or assets from third-party applications. Loyalty programs and wish lists enable you to foster brand loyalty and stickiness with your customers while support for reviews, ratings, and recommendations provide upsell and cross-sell opportunities. Chatbots and virtual agents are always online to provide 24/7 customer support. Customer Insights provides your team with the full picture of customers’ preferences, purchasing habits, and history to drive a richer customer experience ultimately driving higher basket sizes.

merchandising screenshot

Effective merchandising

Utilize a robust set of core management capabilities for product, pricing, promotions, and planning to minimize overstock or stock outs, implement endless aisle, and maximize profits. A wide range of capabilities supports category and channel specific pricing, as well as catalog specific promotions. Give customers the widest possible choice on when how they purchase, which payment methods they can use, and how products are delivered.