Dynamics 365 Marketing

Create personalized journeys that guide customers through the sales pipeline

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campaign automation example

Campaign orchestration

Creating a seamless customer experience starts with well-connected tools. Unify your sales and marketing with Dynamics 365 Marketing for a complete view of your customer. Trace every customer interaction across every single touchpoint to create a truly seamless experience, whether they’re responding to a marketing campaign or speaking to your sales team.

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Real-time engagement

Use intuitive drag-and-drop modules to design customer-led experiences that span physical and digital channels and leverage customer data to build personalized customer journeys triggered by different interactions. Dynamics 365 Marketing offers a library of templates and reusable content blocks for digital asset management and generates real-time data analytics based on A/B testing, so you can ensure that you always deliver the right content to the right customer at the right time.

customer communications dashbaord

Enhanced customer communications

Design end-to-end customer journeys that are automatically triggered based on different customer interactions and develop targeted, account-based marketing campaigns that align with your sales team to secure long-term customer loyalty. Dynamics 365 Marketing also integrates with D365 Customer Voice, enabling you to generate personalized surveys, and Microsoft Teams, so you can track engagement during virtual events.

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AI-enhanced experiences

From dynamic and engaging content to personalized messaging, Dynamics 365 Marketing incorporates AI-driven insights and business intelligence into every aspect of the customer journey. It also integrates with Microsoft Power BI in order to generate real-time KPIs and dashboards that enable you to monitor the efficacy of different campaigns and compare them against business goals.

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A single unified platform

Dynamics 365 Marketing stores all customer data in the Microsoft Cloud. By creating and keeping a 360-degree view of the customer in a single, secure, and consolidated location, Dynamics 365 Marketing makes it easy for marketing and sales teams to share insights in real time. Dynamics 365 Marketing also leverages the power of Microsoft Power Automate, enabling you extend the base application using automated processes and workflows. Most importantly, Dynamics 365 Marketing supports GDPR, HIPAA, and accessibility compliance using built-in consent features.

Why Hitachi Solutions?

If there’s one thing you should know about Hitachi Solutions, it’s that we take the entire Microsoft stack seriously. In fact, our 100% commitment to Microsoft — as well as our talented team of doers and makers, technical and business expertise, and years of industry experience — have earned us recognition as a Tier 1 nationally managed partner. We’ve earned over 40 Partner of the Year Awards, including the 2020 Intelligent Sales & Marketing Partner of the Year Award; we were also named a finalist for the 2021 Dynamics 365 Marketing Partner of the Year Award.

From our Digital Compass rapid innovation playbook to our signature Unified Framework project roadmap, we’ve developed a truly singular approach to helping organizations across all industries transform business processes, empower employees, accelerate growth, and tap into hidden potential. Our approach, as well as our dedication, collective experience, and out-of-the-box thinking, are what set us apart from other Microsoft partners and have earned the trust of thousands of clients the world over.