Dynamics 365 Marketing

Create personalized journeys that guide customers through the sales pipeline


Campaign orchestration

Creating a seamless customer experience starts with well-connected tools. Unify your sales and marketing with Dynamics 365 Marketing for a complete view of your customer. Trace every customer interaction across every single touchpoint to create a truly seamless experience, whether they’re responding to a marketing campaign or speaking to your sales team.


Real-time engagement

Use intuitive drag-and-drop modules to design customer-led experiences that span physical and digital channels and leverage customer data to build personalized customer journeys triggered by different interactions. Dynamics 365 Marketing offers a library of templates and reusable content blocks for digital asset management and generates real-time data analytics based on A/B testing, so you can ensure that you always deliver the right content to the right customer at the right time.


Enhanced customer communications

Design end-to-end customer journeys that are automatically triggered based on different customer interactions and develop targeted, account-based marketing campaigns that align with your sales team to secure long-term customer loyalty. Dynamics 365 Marketing also integrates with D365 Customer Voice, enabling you to generate personalized surveys, and Microsoft Teams, so you can track engagement during virtual events.


AI-enhanced experiences

From dynamic and engaging content to personalized messaging, Dynamics 365 Marketing incorporates AI-driven insights and business intelligence into every aspect of the customer journey. It also integrates with Microsoft Power BI in order to generate real-time KPIs and dashboards that enable you to monitor the efficacy of different campaigns and compare them against business goals.

Ready to learn more?

The Data-Driven Sales and Marketing Experience with Dynamics 365 and Hitachi Solutions: Data is the key to turning relationships into revenue. But when data resides in silos, with disconnected tools and processes, it’s impossible to derive meaningful and actionable insights. Dynamics 365 transforms the sales and marketing experience, giving teams the data-driven insights they need to boost productivity, deliver value, and maintain strong customer relationships.

Why Hitachi Solutions?

If there’s one thing you should know about Hitachi Solutions, it’s that we take the entire Microsoft stack seriously. In fact, our 100% commitment to Microsoft — as well as our talented team of doers and makers, technical and business expertise, and years of industry experience — have earned us recognition as a Tier 1 nationally managed partner. We’ve earned over 40 Partner of the Year Awards, including the 2020 Intelligent Sales & Marketing Partner of the Year Award; we were also named a finalist for the 2021 Dynamics 365 Marketing Partner of the Year Award.

From our Digital Compass rapid innovation playbook to our signature Unified Framework project roadmap, we’ve developed a truly singular approach to helping organizations across all industries transform business processes, empower employees, accelerate growth, and tap into hidden potential. Our approach, as well as our dedication, collective experience, and out-of-the-box thinking, are what set us apart from other Microsoft partners and have earned the trust of thousands of clients the world over.

Ready to breathe new life into your marketing strategy? We’ll help you uncover the customer journey, counter-dependencies, and process optimization.

Start now