Embracing AI Innovation: How Hitachi Solutions “Eats Its Own Dog Food”
5 minute read
There are stories that make the rounds in the business world, and whether true or not, they usually prove a point.
One such case is Clement L. Hirsch, who was president of Kal Kan dog food. As the [likely apocryphal] story goes, Hirsch was sitting in a meeting with shareholders and needed to prove a point about the quality of their product. So, he pulled out a can, removed the lid, and to the astonishment of everyone in the room, ate it.
Another, more grounded story comes from Microsoft, where in 1988 manager Paul Martiz sent an email with the subject line, “Eating Your Own Dogfood,” calling on colleagues to use the company’s products.
I certainly won’t be pulling out a can of Alpo any time soon, but I am a big believer in what Martiz shared. How can you believe in a product if you don’t use it? Not in a performative way, but by actually integrating it into the way that you do business.
At Hitachi Solutions, we pride ourselves on being at the forefront of AI innovation, not only providing cutting-edge solutions to our clients but also integrating them into our own operations. As the saying goes, we actively use the technology we develop. I would love to share how our internal teams are using that expertise in yet another way to enhance and accelerate our own workflows just like we do for our customers every day.
Streamlining Customer Satisfaction (CSAT) Interviews with AI
We regularly survey our customers about their projects so that we can learn and improve processes. The CSAT interviews have always been and will continue to be conducted by humans, but they’re followed by tedious data entry tasks where the results of the interview have to be recorded.
Our latest AI agent utilizes advanced natural language processing to automate this data entry task and accelerate our CSAT survey workflow. The process begins by uploading a transcript from a CSAT interview. The agent selects the correct original survey question script, extracts the questions list and uses this to accurately filter out the corresponding answers from the text transcript. This automation not only saves time by eliminating manual data entry but also enhances accuracy, ensuring that our CRM systems are up-to-date with the most precise customer insights. Another way that Hitachi Solutions uses insights from our customers to keep our projects running smoothly.
In the demo video below, I’ll showcase this AI tool in action, demonstrating how it simplifies the survey process and improves data quality (this is a simulated interview in order to protect the privacy of our customers and employees).
This innovation is just one example of how we leverage AI to optimize our internal processes, enabling our team to focus more on high-value tasks.
Other AI-Powered Solutions from Hitachi Solutions
While our survey tool is a stellar example of AI application that we use internally, it is not the only innovative solution we offer. Here are a few more AI-powered products that highlight our capability and commitment to leveraging technology for business transformation:
Hitachi Solutions DocuDrop
Hitachi Solutions DocuDrop revolutionizes the Dynamics 365 CRM experience by turning labor-intensive data entry into a simple drag-and-drop task. Powered by Azure and the latest GPT technology, DocuDrop extracts data from documents and seamlessly injects it into CRM systems. This solution is particularly beneficial for roles across various industries, such as field service reps, manufacturing managers, and real estate agents, allowing them to focus on more strategic activities rather than mundane data entry.
Enterprise Chat
Hitachi Solutions Enterprise Chat offers a secure way to access ChatGPT across your entire organization, which will give you peace of mind when using chat to provide quick answers, helpful tips, and support for various tasks. GPT is an advanced AI language model that excels in understanding and generating human-like text. By leveraging GPT for chat applications in an enterprise context, organizations can develop intelligent chatbots, virtual customer support agents, and other AI-powered tools that can assist with tasks like answering customer queries, providing product recommendations, automating routine tasks, and enhancing overall communication and collaboration. It offers the potential for increased productivity, improved customer experiences, and reduced operational costs.
EVE (Enterprise Virtual Expert)
EVE by Hitachi Solutions is an AI-driven platform that simplifies knowledge management within organizations. By creating customized knowledge bases accessible via Teams or SharePoint, EVE empowers teams to quickly retrieve critical information, enhancing efficiency and accuracy. Whether it’s engineering data or sales insights, EVE keeps essential knowledge at your team’s fingertips, securely housed within your Azure environment.
Through these solutions, we are not only transforming our internal processes but also demonstrating the vast potential of AI in various business contexts. By integrating AI into our everyday operations, we continue to lead as innovators in the field, committed to excellence and ready to help other organizations achieve similar success.
Talk to an Expert
If you’re interested in learning more about how Hitachi Solutions can empower your organization with AI-driven solutions, reach out to our experts today to see how we can drive innovation and efficiency together.
