Thought Leadership

Integrating CRM and marketing automation platforms provides big benefits for sales and marketing teams. Hitachi Solutions helps make that process seamless....

Customer 360 means leveraging customer data into insights that drive business decisions. Find out how to get there with Hitachi Solutions....

As the digital customer experience becomes more important, businesses need to find ways to recognize and serve the personalized digital journeys of their customers....

Sales automation provides more time for your sales team to focus on the most important tasks, helping to personalize the customer experience....

Recurring revenue is critical to the overall health of your business. Here’s how to reduce customer churn and protect your bottom line....

Digital transformation has changed the game for CPG brands. Find out how to leverage it to improve the CPG customer journey....

Automate your quoting process, empower your sales team and provide a high level of customer experience with CPQ solutions...

Customers are the lifeblood of any company; here’s how to handle customer retention management so you can grow and retain your customer base....

Customer experience has become the new competitive battlefield for businesses everywhere. The secret to enhancing CX? Listening to the Voice of the Customer....

Be more efficient and effective with our tips for managing a virtual team....

Your call center is your first line of defense in the war against poor customer service, and your first-call resolution rate could be the key to improving both customer and employee satisfaction, as w...

How will companies operate and interact with their customers post pandemic? Discover the 12 most important retail trends for 2021....