Microsoft delivers modern solutions for the new era of field service.

Now more than ever before, field service organizations need to evolve at a rapid rate and become more agile in order to maintain market share. According to the Technology & Services Industry Association (TSIA) The State of Field Services: 2021 report, important industry megatrends — accelerated by COVID-19 — have led to three strategic imperatives driving every field service organization:

  1. Accelerating connectivity
  2. Aligning the organization
  3. Moving beyond break/fix

This is a distinct shift from the traditional field service model, in which orgs were primarily focused on growing, cost management, and operational concerns, such invoicing and billing and reducing manual activity.

This shift is also reflected in the dramatic increase in software platform adoption across the entire field service industry. It’s become increasingly clear that the only way for field service organizations to execute these strategic imperatives is by investing in modern solutions that enable them to incorporate the latest technologies into their service offerings — technologies such as predictive analytics, artificial intelligence (AI), and machine learning.

Microsoft Leads the Pack

When it comes to modern field service solutions, there’s no contest — Microsoft leads the pack by a mile.

Industry experts agree: Microsoft Dynamics 365 Field Service was recently named as one of the top three Leaders in the 2021 Gartner Magic Quadrant for Field Service Management. In its official report, Gartner specifically cited Microsoft’s broad functionality and emphasis on Internet of Things (IoT) and augmented reality (AR) capabilities. Gartner also highlighted how Microsoft recently integrated Dynamics 365 Remote Assist with its new Power Platform-based mobile app to improve stakeholder collaboration. They further noted investments in areas such as scheduling, connected equipment, and self-service.

This recognition is a clear validation of Microsoft’s strategic focus on IoT, machine learning, predictive maintenance, and outcome-driven business models that enable field service organizations to transform operations through the use of emerging technology. Microsoft is also working to harness the power of data, connectivity, and collaboration and establish AI and machine learning as key pillars of success for field service organizations in the future.

Microsoft and Hitachi Solutions: The Perfect Team

As Microsoft’s 2021 D365 Field Service Partner of the Year, Hitachi Solutions is in the business of helping field service organizations make their strategic vision a reality.

We’ve helped countless orgs modernize, monetize, and transform their service operations, moving from reactive to predictive service and transitioning to a “Product as a Service” selling model. We’ve worked with our clients to align service priorities and capabilities to drastically enhance the value they deliver to their customers. Ultimately, our deep expertise with the Microsoft stack and extensive knowledge of the field service industry makes us uniquely equipped to prepare for the present and evolve for the future.

You can see our work in action in this video:

Prepare for the new era of field service — contact Hitachi Solutions today to get started.