Unlocking Business Transformation at Scale with AI Agents

Companies are using AI agents to dramatically accelerate transformation, simplify operations, streamline internal and external processes, and build new ways of delivering value. Hitachi Solutions helps them get there faster and with less risk, building agentic AI solutions that leverage the power of the Microsoft AI platform, from Microsoft 365 Copilot to Copilot Studio to Azure AI Foundry, and beyond.

We help our customers match the best agentic AI solutions to desired business outcomes, maximizing value while managing costs, enabling companies to move from small pilots to enterprise-wide agentic AI solutions that deliver transformation at scale.

From AI assistants to autonomous agents

GenAI introduced AI assistants that help employees accelerate work, summarizing data, generating content, creating code, and extracting insights from large data sets.

AI agents, on the other hand, can take those kinds of actions on behalf of users.

By enabling autonomous actions, agents can reshape entire business processes, driving change at scale and opening opportunities for businesses to reimagine how they work and operate.

While not every AI agent will look the same, we see three main categories:

• Retrieval agents surface data, provide reasoning, create summaries, and answer questions based on contextual understanding.
• Task-oriented agents execute defined actions, automating step-by-step workflows and transforming manual, repetitive tasks.
• Autonomous agents go even further—operating independently or coordinating with other agents to handle multistep processes with minimal oversight.

How companies are approaching agentic AI

The opportunities for agentic AI are limitless. With AI agents, companies can drive greater efficiencies, agility, and simplicity in their operations.

At Hitachi Solutions, we’re now having numerous conversations with our customers to envision how agentic AI can transform their business and accelerate outcomes. The key to success is staying focused and tying business process transformation to specific business outcomes. That may mean starting with one process and then expanding from there.

What does that look like exactly? Some of the areas our customers are focused on include:

• In construction, agents are used to provide comprehensive visibility over project timelines and completion percentages, or to automate the processing and reporting of safety violations and compliance.
• Within financial services, AI agents are helping customers with greater visibility for their accounts, for employees to accelerate planning actions like portfolio investment strategies, and to streamline loan application processes.
• Healthcare organizations are applying agents to help medical staff retrieve key patient information, for patients to make inquiries about their insurance, and to streamline pre- and post-care interactions.
• Manufacturing firms are seeing value in using AI agents to enhance visibility and compliance related to safety, to realize predictive maintenance of machine components, and to quickly surface discrepancies between invoices and work orders.
• Within retail, AI agents are automating retrieval of specific data from inventory levels and order status details, and streamlining a variety of common processes, from purchase returns to store staff onboarding.
• We’ve also seen agentic AI gains within the sports & entertainment industry, with AI agents assisting with game day logistics for both fans and staff.

Accelerating your agentic AI strategy

With the pace of AI innovation moving so quickly, it can be hard to know where to begin making AI agents a reality. What AI models and frameworks to tap? What technology platforms to rely on? How to account for the security of sensitive data across multiple agentic AI touchpoints? These and many other questions need to be answered.

For companies already using and building AI agents, the question becomes one of scale: How do we grow our agentic AI capabilities in a cost-effective, secure manner that fits into our existing technology investments?

As a company wholly committed to the Microsoft AI platform, Hitachi Solutions has guided many customers on the best strategies for agentic AI that align with their overall business vision and strategy. We don’t just help our customers develop AI agents—we teach and empower your teams to do so at scale, for any part of the organization.

Our Quick Start program has proven highly effective in helping our customers operationalize AI agents in under a month, while upskilling your teams to build their next agentic AI innovations.

Your AI innovation partner

Get access to unrivaled expertise in the Microsoft data and AI platforms from Hitachi Solutions experts when you work with us. Talk to us about your transformation goals and let us help you build and scale agentic-driven business process transformation. Read more about what’s possible with agentic AI.