Health Plans & Providers

Transform member and patient experiences and optimize your business with purpose-built solutions for payers and providers

Health-101

Industry overview

Volatile market dynamics such as rising costs, shrinking budgets, and new legislation and regulations have changed the health industry landscape and increased competition dramatically. Creating more value for members and patients is now a critical end goal.

Digital technology can help meet the challenge. However, the healthcare industry is behind the curve when it comes to technology, and on-prem legacy systems still dominate most organizations. To gain the needed competitive advantage, health payers and providers need to modernize their infrastructures, platforms, and applications, as well as:

  • Transform member/patient/provider experience
  • Deliver holistic member and patient care management
  • Increase efficiency and reduce costs across the business
  • Harness the power of data to strengthen broker and member relationships
  • Maintain compliance in a dynamic environment

Top Health business challenges

Did you know...

47%

of healthcare organizations are already using patient data predictive analytics

1 in 3

health plans cite rising customer expectations as the primary driver behind their plans for digital transformation

40%

of consumers decide to continue health insurer relationships based on the quality of the experience