Loyalty Management

Reward customers as they shop to drive repeat buying behavior and customer engagement

‘Gamifying’ the Shopping Process

Hitachi Solutions Loyalty Management Solution helps you meet the changing demands of your customers. By ‘gamifying’ the shopping process, you give your customers additional reasons to buy. As a result of an effective loyalty management solution, customers may choose to shop with you to:

  • Reach the next loyalty threshold
  • Redeem points toward purchases
  • Receive discounts or free item rewards
  • Purchase a paid membership with bonus features
  • Get special rewards program promotions
  • Gain rewards points that never expire
Data Analytics Illustration

Loyalty Management Solution allows businesses to better understand their customers and strengthen the customer relationship. The solution is tailored for businesses across industries, giving organizations the ability to make their loyalty programs part of their entire marketing strategy, focus and build relationships with their customer base, and provide opportunities and outlets for brand advocacy.

Customer Profile Analytics and Reports

  • Track average order size by award tier
  • Track average spend by award tier
  • Advanced customer profile – category/item preferences for tailored marketing activities
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Customer Award Management

  • Setup of award rules
  • Set up points per dollar spent
  • Set up points per dollar per item
  • Manage Award Tiers
  • Enable customers to purchase a paid membership with additional benefits
  • Manage points per amount by Award Tier

Award Management Rules for Customer Rewards

  • Automatically award points with every sale or transaction from various channels including web, POS, in-store, phone orders
  • Record redemptions and automatically update point balance

Promotions Management

  • Define promotions for the loyalty program
  • Define ranges for dollar spending limits, quantities, start and end dates
  • Define channels (web, store, catalog, etc.) that will participate in promotion
  • Define discount rules and how they will be applied