"First Thing's First" for AI This Year

Welcome to the Hitachi Solutions podcast where our experts discuss how we assist customers in delivering business outcomes, addressing challenges, and accelerating their business initiatives using Microsoft applications and technologies.

In this episode, we’re delighted to have Greg Gant, our VP of Corporate Strategy and Advisory, who has been leading the AI efforts in our company for the past year.

Greg talks about how we can make AI more practical in 2024, building on the lessons learned from the experimentation of AI in 2023. The goal is to identify AI use cases that can truly drive value in an organization. We also discuss the rapid advancement of AI, moving from awareness to usage, and exploring the possibilities it offers.

Greg shares interesting insights on how generative AI can simplify complex business processes and functions. He discusses three main areas of focus: finding, updating, and fixing business elements. By categorizing use cases into these three buckets, we can start thinking about real business value creation.

One of the key takeaways from this episode is the potential of generative AI to bridge performance gaps within teams or individuals. Greg shares a fascinating example of how generative AI was used to mirror the behaviors of top performers, thus elevating the performance of the middle pack.

In terms of implementing AI use cases, Greg recommends using a design thinking style workshop to visualize a solution, envision the business value and impact, and get buy-in from the business before building anything.
If you’re interested in learning more about the potential of generative AI, we invite you to register for our upcoming webinar on February 15th, where we will share live demos and customer stories. Visit our website at