Customer & Field Service

Track, measure, and analyze how you engage with customers

customer field service icon
FieldServices-Illustration

What is it?

Transitioning and supporting high performance service is critical to your ability to provide personalized, proactive, and predictive interactions consistently. Building intelligent customer and field service interactions will differentiate your business’ service level from the competition, ultimately delivering a superior level of experience to your customers.

Now, more than ever, service centers are looking to manage operational costs more effectively, automate and enable agents, and empower customers with self-service support. Leveraging Dynamics 365 Customer Service, Dynamics 365 Field Service, Microsoft Azure, Customer Insights, Power Virtual Agents, and Power Automate applications, Hitachi Solutions can unite the standard functionalities of a service solution. We partner with our clients to envision and deliver an end-to-end customer service experience.

The Value:


  • Increased efficiency and performance across various service interactions
  • Evolve from break-fix to predictive and proactive service
  • Gain complete visibility into your operations and personnel

The Proof:


  • Optimized, cloud-based field service and customer solution
  • Connected equipment to deliver data-driven insights and predictive analytics
  • Innovative service offering that differentiates you from the competition

The Outcomes:


  • Create new revenue streams and add value for customers
  • Solve problems before customers are aware of them
  • Increase first-time fix rates
  • Increase technician efficiency
dynamics-365-field-service-optimized-scheduling

How we compete

Our deep industry and Microsoft expertise and proven track record of success give us a trusted reputation with clients. Implement a holistic and connected customer-centric strategy that increases efficiency and revenue. All our field service solutions are built on Azure featuring Dynamics 365 for Field Service — a powerful, flexible, and easy to use platform designed to facilitate a connected customer experience. We are consistently recognized by Microsoft for our solutions and expertise and are considered a go-to partner for customer and field service.

Top 10 things you probably don't know about Dynamics 365 Customer Service

Join Microsoft MVP Sarah Critchley in this session where she will go through the top 10 things you probably won't know related to Microsoft Technologies in Customer Service. This session will cover features WAY beyond just the base Customer Service app, and sure you'll probably know a few, but will you know them all?! Tune in to find out and get up to date with Customer Service functionality.