Field Service

Reap the benefits and opportunities of an outcome-based service model


What is it?

Companies in many industries deliver repair and preventive services through a field technician workforce. The service industry as a whole is going through a transformation from a very cost-centric break-fix model, to leading with service as a differentiator for their business. Now, more than ever, technology is enabling the change, making it easy to transform your service organization to an outcome-based service model.

From predictive maintenance to backend automation, the entry of new technology can improve the way you deliver service. IoT, AI, mobility, machine learning, and others help monitor the performance and health of your equipment, collecting and analyzing data, and sending real-time alerts and reports. These capabilities allow your field technicians to resolve issues before they even occur, reducing downtime and outages, increasing revenue, and keeping customers happy.

Customers that are embracing this approach to service transformation are creating new revenue streams, creating new value for their customers, and taking advantage of the proactive outcome-based service model.

The Value:

  • Modernize your field service operations
  • Evolve from traditional break-fix to predictive and proactive service
  • Gain complete visibility into your operations and personnel

The Proof:

  • Optimized, cloud-based field service and customer solution
  • Connected equipment to deliver data-driven insights and predictive analytics
  • Innovative service offering that differentiates you from the competition

The Outcomes:

  • Solve problems before customers are aware of them
  • Increase first-time fix rates
  • Increase technician efficiency

How we compete

Hitachi Solutions helps our customers re-think how they do service in their organization. As a trusted and deeply experienced field service partner, we help customers re-design existing service processes, and develop long-term strategies for service transformation. We leverage the power and scalability of Microsoft cloud technology–from field service to IoT–that enables our customers to build modern service solutions.

As a market leader, we have been helping field service companies address industry challenges for more than 15 years. Our team has experience developing, implementing, and supporting clients across industries such as industrial equipment and building product manufacturing, medical devices, fire/life/safety, high tech, HVAC, and construction.

Top 10 things you probably don't know about Dynamics 365 Customer Service

Join Microsoft MVP Sarah Critchley in this session where she will go through the top 10 things you probably won't know related to Microsoft Technologies in Customer Service. This session will cover features WAY beyond just the base Customer Service app, and sure you'll probably know a few, but will you know them all?! Tune in to find out and get up to date with Customer Service functionality.