What is it?
Transitioning and supporting high performance service is critical to your ability to provide personalized, proactive, and predictive interactions consistently. Building intelligent customer and field service interactions will differentiate your business’ service level from the competition, ultimately delivering a superior level of experience to your customers.
Now, more than ever, service centers are looking to manage operational costs more effectively, automate and enable agents, and empower customers with self-service support. Leveraging Dynamics 365 Customer Service, Dynamics 365 Field Service, Microsoft Azure, Customer Insights, Power Virtual Agents, and Power Automate applications, Hitachi Solutions can unite the standard functionalities of a service solution. We partner with our clients to envision and deliver an end-to-end customer service experience.