Customer & Field Service

Reap the benefits and opportunities of an outcome-based service model for field service.

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Field Services Illustration

What is Customer and Field Service?

Transitioning and supporting high performance service is critical to your ability to provide personalized, proactive, and predictive interactions consistently. Building intelligent customer and field service interactions will differentiate your business’ service level from the competition, ultimately delivering a superior level of experience to your customers.

Now, more than ever, service centers are looking to manage operational costs more effectively, automate and enable agents, and empower customers with self-service support. Leveraging Dynamics 365 Customer Service, Dynamics 365 Field Service, Microsoft Azure, Customer Insights, Power Virtual Agents, and Power Automate applications, Hitachi Solutions can unite the standard functionalities of a service solution. We partner with our clients to envision and deliver an end-to-end customer service experience.

Skills, certification, and experience

Our deep industry and Microsoft expertise and proven track record of success give us a trusted reputation with clients. Implement a holistic and connected customer-centric strategy that increases efficiency and revenue. All our field service solutions are built on Azure featuring Dynamics 365 for Field Service — a powerful, flexible, and easy to use platform designed to facilitate a connected customer experience. We are consistently recognized by Microsoft for our solutions and expertise and are considered a go-to partner for customer and field service.

Featured Video

Join Microsoft MVP Sarah Critchley in this session where she will discuss “The Top 10 Things You (Probably) Don’t Know About Dynamics 365 Customer Service”. This session will cover features WAY beyond just the base Customer Service app, and sure you’ll probably know a few, but will you know them all? Tune in to find out and get up to date with Customer Service functionality.

Products and partners

Turn ideas into solutions with services to build, deploy, and manage applications—in the cloud, onprem, and at the edge—using the tools and frameworks of your choice.

Are you ready to take the first step toward monetizing field service? Find out how transitioning to an outcome-based service model can generate profits — and how to get started — in this report from Nucleus Research.

Read the report