D365 Field Service

A complete field service management software solution

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Optimized scheduling

Optimize your field service management with Dynamics 365 for Field Service. Organize field service teams and equipment with flexible scheduling options to accommodate both customer service representative and dispatcher workflows—including more precise appointment scheduling—to fit more appointments into the day.

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Contract management

Make it easier to manage and maintain the accuracy of service contracts and installed products across customers and locations using field service management software. Microsoft Dynamics 365 for Field Service provides more visibility into contract information, so you can propel faster, more accurate billing while helping field service teams identify new sales opportunities to drive additional revenue.

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Inventory management

Manage inventory updates and stock history across locations, including warehouses, depots, and trucks. Dynamics 365 for Field Service provides real-time updates so your inventory is always accurate, which enables you to track your service stock more closely for fewer write-offs and create better forecasts.

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Mobile productivity

Provide native mobile applications with real-time and offline data. No matter which device they use, your field technicians can view customer information and receive the guidance they need, when they need it.

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Connected field service

Microsoft Dynamics field service management enables you to detect, troubleshoot, and resolve issues remotely with IoT-connected devices. Discover problems before customers become aware of them and attempt to resolve them remotely so that you only dispatch field technicians when necessary.

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Customer communications

Deliver an end-to-end, customer-centric experience. Field service companies can now keep customers informed, make communication easier, ensure they have positive interactions at every step of the service chain, and improve overall customer service.