CPG Field Service Management Solutions

Keep equipment in good working order and production on track with the right asset and facilities maintenance solutions

Talk to an expert
Male engineer teaching female engineer setting command operating control CNC Machinery at factory Industrial
Overview

The State of Field Service in the CPG Industry

As the head of a CPG firm, the continued success of your business is largely dependent on your production facilities’ ability to meet retail and consumer demand. Few things threaten production more than unexpected equipment downtime. In order to ensure that assembly lines remain up and running and that goods are sent out the door on schedule, you need a field service management solution — one capable of providing a holistic view of your assets and facilities and leveraging the latest technologies to anticipate and eliminate problems before they have the chance to halt production.

Understanding CPG Firms’ In-Person & Digital Customer Service Needs

In an increasingly competitive market, CPG brands can’t afford to be down for the count — which is why real-time equipment monitoring and predictive maintenance are more important than ever before. When comparing field service management solutions for your CPG firm, it’s essential to look for a full-service platform that empowers you to:

  • Gain a 360-degree view of all assets and equipment across all production facilities and warehouses
  • Monitor equipment performance in real time and flag abnormal behavior for predictive maintenance
  • Administer proactive maintenance and repairs to ensure continuous uptime
  • Develop a more granular understanding of equipment usage and performance over time
  • Schedule and manage appointments for direct-to-consumer (DTC) home deliveries
  • Maintain detailed records of serialized products and products under warranty and make them easily accessible to service technicians

CPG Field Service Management Solutions Powered by Microsoft

Azure IoT Hub

Connect, monitor, and manage billions of IoT assets

Product details

Dynamics 365 Customer Service

Empower agents to consistently answer questions and deliver self-service opportunities

Learn more

Dynamics 365 Field Service

Take field service management to the next level with Microsoft’s full-service solution

Learn more

Dynamics 365 Remote Assist

Harness the power of augmented and mixed reality to solve problems in real-time

Learn more

Extended Field Service

Support warranty management, predictive maintenance, and more with our D365 Field Service extension.

Learn more

Power Platform

Design intelligent apps that support the CPG consumer experience with minimal coding

Learn more
microsoft partner gold certifications

Why Hitachi Solutions?

With over 10 years of experience serving brands in the CPG industry and nearly 20 years working with the full Microsoft stack, Hitachi Solutions has the right combination of industry and technical expertise to help your firm develop and execute a comprehensive production and operations management strategy. We’ve even created our own industry IP designed to enhance existing capabilities within Dynamics 365 Field Service, enabling CPG firms to better monitor and manage assets within their production facilities. Our signature approach and dedicated focus on Microsoft products have earned us over 40 Microsoft Partner of the Year Awards.

Featured Blog Post

5 Ways to Put Your Customers First

Learn how the right field service management solutions can enhance your customers’ experience.

Take the First Step Toward Monetizing Field Service

Find out how transitioning to an outcome-based service model can generate profits — and how to get started — in this report from Nucleus Research.

Read the report