CPG Operations Management

Next-generation solutions and CPG technology designed to simplify operations management

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Overview

The Complex Nature of CPG Operations

There’s nothing simple about running a successful consumer packaged goods (CPG) company. From forecasting seasonal demand and planning production cycles to managing every aspect of logistics and providing exceptional customer service, operations consists of so many moving parts and pieces that it can be difficult to manage, let alone coordinate in a seamless way.

And that’s just meeting baseline expectations: CPG firms face additional challenges such as supply chain volatility and disruption, labor shortages, changes in consumer demand, and growing competition from private labels, direct-to-consumer (DTC) brands, and other new market entrants.

What if there were a way to remove the complexity from CPG operations? With the right operations management infrastructure, you can.

Simplify Operations with the Right CPG Technology

Now more than ever before, CPG firms need to cut through all the noise and focus on making strategic decisions that drive business forward. In order to do that, they need an operations management infrastructure that empowers them to:

  • Consolidate data from across different business units and departments within a centralized database for true cross-organizational visibility
  • Maximize the value of their data through the use of advanced analytics and real-time reporting
  • Create detailed demand forecasts that inform planning, procurement, and production strategies
  • Capitalize on emerging trends and anticipate changes in consumer behavior by monitoring market activity and analyzing customer data
  • Offset labor shortages and achieve operational efficiency by introducing automation to warehouse management, transportation management, and customer service
  • Identify and resolve bottlenecks within existing business processes
  • Build more resilient supply chains by monitoring risk in real time and proactively engaging in contingency planning
  • Evaluate opportunities to expand into new channels and markets, such as DTC sales
  • Leverage advanced CPG technology such as data modeling to assess the potential impact of business decisions, such as creating their own transportation fleet to address supply chain disruption

How Hitachi Solutions Supports Operations Management

Dynamics 365 Commerce

Deliver true omnichannel commerce support through unified operations

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Dynamics 365 Customer Insights

Consolidate consumer data from multiple systems to create a single pane of glass

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Dynamics 365 Customer Service

Empower agents to consistently answer questions and deliver self-service opportunities

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Dynamics 365 Field Service

Take field service management to the next level with Microsoft’s full-service solution

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Dynamics 365 Intelligent Order Management

Gain real-time visibility and simplify order fulfillment with a modern open platform

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Dynamics 365 Remote Assist

Harness the power of augmented and mixed reality to solve problems in real-time

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Dynamics 365 Supply Chain Insights

Engage in proactive risk mitigation with prescriptive analytics and AI

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Dynamics 365 Supply Chain Management

Maximize operational efficiency and asset productivity using real-time reporting and analytics

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Extended Field Service

Support warranty management, predictive maintenance, and more with our D365 Field Service extension.

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Omnichannel for Customer Service

Connect and engage with customers via Live Chat and SMS with this D365 Customer Service extension

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Order Management Suite

Design one-of-a-kind, totally seamless eCommerce experiences for B2B and B2C consumers

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Power Platform

Design intelligent apps that support the CPG consumer experience with minimal coding

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Why Hitachi Solutions?

With over 10 years of experience serving brands in the CPG industry and nearly 20 years working with the full Microsoft stack, Hitachi Solutions has the right combination of industry and technical expertise to help your firm develop and execute a comprehensive production and operations management strategy. We’ve even designed an entire practice around unifying business operations, so CPG firms can create a connected operational ecosystem, gain much-needed cross-organizational visibility, increase efficiency through automation, and transform their business. Our dedicated focus on Microsoft products and signature approach have earned us over 40 Microsoft Partner of the Year Awards.

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Compete & Win with an Intelligent Supply Chain

Find out how Hitachi Solutions and Microsoft help CPG firms create operational agility with analytics, automation, and new delivery models.

Download the Whitepaper

Find out how data science and analytics can help you build
a more resilient supply chain and mitigate risk in this workshop.

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