Managed Services

Your Solutions Sustainment Team for Dynamics 365, Power Platform, Azure, and All Your Microsoft Products

Future Proof Your Business with Always-on Oversight & Response

As companies strive to be more agile and responsive in today’s fast-paced and unpredictable landscape, business transformation initiatives have soared. But to compete and win, you need to be able to squeeze as much value and ROI from your Microsoft technology investments as you can.

So when it comes to modernizing your data and business systems, it’s more important than ever to have an IT sustainment strategy solidly in place. Whether you are going to use in-house support, a managed services provider (MSP), or a hybrid approach, you don’t want it to be an afterthought. Addressing your service plan upfront makes for smoother go lives and transitions, optimizes technology capabilities and performance, and minimizes unplanned downtime and budget surprises.

Hitachi Solutions is an experienced MSP who has your back when it comes to adopting and maintaining Microsoft Dynamics 365, Power Platform, Azure, and other Microsoft digital transformation technology. Through our skilled global resources, end-to-end support, and cost-effective and flexible options, we’re able to help you establish the ideal sustainment strategy, with the right level of care and cost, for your evolving enterprise needs.

man with headphones sitting at a desk

We Cover for You — Around the Clock and the Globe

No matter what’s driving you — business growth, risk reduction, IT spend management, maximized ROI, or better visibility — Hitachi Solutions managed services offers dedicated end-to-end solution support at a predictable and budget-friendly cost. From staff augmentation to co-sourcing to full support, we become an invaluable extension of your IT resources through:

  • Skilled and trained professionals and access to an extensive global resource network that provides follow-the-sun support
  • Proactive monitoring and system management across IaaS, PaaS, and SaaS solutions
  • Advanced problem-solving, planning and strategy, team training, knowledge transfer, specialized skills, complex issues, and more
  • Custom support models that give you the freedom to choose the level of service you want — a few business hours, 24/7/365 monitoring, periodic managed care, or somewhere in between

What are the Benefits

With Hitachi Solutions responsible for your cloud migration and storage, server maintenance, network monitoring and security, and infrastructure management, you can stay on top of issues that can cause downtime, rest assured your systems are secure and compliant, and that you are getting the most value you can from your Dynamics 365 and other Microsoft technology investments. And, your IT team is free to focus on higher priority items that allows users to do their jobs better and help your company grow faster.

Microsoft Managed Services Key Customer Drivers

Expert Dynamics 365 and Microsoft Cloud Service

Whether you’re implementing cloud-based ERP or CRM, AI and IoT, low-code and app innovation, mobility, or other digital transformation solutions, Hitachi Solutions covers support for the entire Microsoft ecosystem including Dynamics 365, Power Platform, Power BI, Azure, SharePoint, Microsoft 365, and much more.

We are a premier Microsoft partner with the local and global presence, industry and technology expertise, and winning strategy needed to guide, advise, and fully-support your end-to-end business transformation goals — reducing costs, mitigating risks, and helping to future-proof your technology as your enterprise grows. Services include:

  • Platform & infrastructure
  • Ongoing application updates
  • App support & app innovation
  • Reporting, data & analytics
  • Application, infrastructure & cloud security monitoring
  • Azure Managed Services
  • And more…

How We Partner with Customers

Engagement

Dedicated Support, When and Where You Need It

When you sign up for Microsoft managed services with Hitachi Solutions, we’re able to offer regional Customer Success Managers (CSMs), as well as dedicated offshore managers for global projects. This ensures your systems are always covered, regardless of whether you need support domestically or abroad.

We specialize in Microsoft Dynamics 365, Power Platform, and Azure but — unlike other providers — we also have product experts for almost every solution within the Microsoft stack. Let us help you improve, manage, and maintain your entire Microsoft ecosystem, whether it’s in the cloud, on-premises, or a hybrid setup. With Hitachi Solutions, you can expect tailored support and options that include:

  • Customized, scalable full-suite support for Dynamics 365, Power Platform, Power BI, Azure, SharePoint, Teams, Microsoft 365, Enterprise Mobility Suite, and more
  • A single point of contact to help you with business applications, collaborative tools, and data analytics
  • Certified support professionals who can provide highly responsive coverage, which can be extended to 24/7/365
  • A centralized service desk and cloud-based ticketing system
  • A command center for proactive 24/7 monitoring and alert management of your most critical resources, ensuring your applications stay secure and online
  • Flexible add-on services to assist with specialized skills and complex issues
  • Preventive maintenance and continuous improvement

Our Microsoft Achievements

Our capabilities and expertise, verified by Microsoft, help customers end-to-end across all of Microsoft’s solution areas.

Our Microsoft Partner Solution Designations Include:

microsoft solution partner designations

Our Microsoft Specializations Include:

  • Adoption and Change Management
  • Analytics
  • Azure Virtual Desktop
  • Build and Modernize AI Apps with Microsoft Azure
  • Cloud Security
  • Data Warehouse Migration
  • DevOps with GitHub
  • Identity and Access Management
  • Information Protection and Governance
  • Infra and Database Migration
  • Low Code Application Development
  • Migrate Enterprise Applications to Microsoft Azure
  • Modernize Endpoints
  • Threat Protection

We’re Here to Help

To learn more about how Hitachi Solutions can help your projects succeed, contact us today.

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