Engage for Conversation

An AI-powered digital assistant that perfectly complements Microsoft Dynamics 365, the Power Platform and Microsoft Teams.

Why Engage for Conversation for your business?

Digital assistant apps are here to stay. Most people have adopted the technology and are using them to make their personal lives easier. However, what’s been missing is a mobile digital assistant that helps employees do their job better, faster, and improves their overall experience.

Hitachi Solutions Engage for Conversation delivers! Powered by AI and cloud integration, it centrally and securely connects employees’ mobile devices to business systems, processes, and information. Easily accessible and chat based, it keeps them on track to be productive, and successful — no matter where they are working.

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Introducing Engage for Conversation by Hitachi Solutions. It’s your every day, on-the-go, chat-based, mobile digital assistant. We’re getting business done for our customers. Anytime. Anywhere.

Voice Driven Innovation

This collaborative tool streamlines the way people interact with complex processes, giving them visibility, insights, and a frictionless experience. Armed with the information they need to do their job, they can now better understand situations in real time, build strong and trusted relationships, and always stay a step ahead of customer and prospect needs.

Simple, Holistic, Smart

Whether you need to access a customer account in Dynamics 365 CRM, want data-driven insights on the go, or would like to use voice prompts to follow up a conversation right away, it’s easy to take quick action with Engage for Conversation. Just start a dialogue with your AI powered voice assistant.


The Power of AI

Engage for Conversation lets you work the way you want to work while supporting you every step of the way. It delivers information proactively to your mobile device and guides you through simplified processes and workflows. And, it grows with you — as your conversational prompts evolve, so does your digital assistant.

Integrated Experience

Engage for Conversation focuses on increasing chatbots, Microsoft Teams automation, and the mobile experience. It can be used seamlessly with Microsoft Dynamics 365, Power Platform, Viva for Sales, and other Microsoft technologies and solutions, driving business innovation and value through your existing Microsoft investments and value-add for your employees

Business outcomes

  • Extends and enhances the capabilities of Microsoft Dynamics 365
  • Improves employee productivity and efficiency
  • Enhances CRM flexibility and mobility
  • Speeds time to value
  • Reduces risk
  • Increases user adoption

A smarter way to work

Forge More Meaningful Relationships

  • Create new contacts quickly
  • Share personal contacts with Dynamics 365
  • Capture notes while adding contacts
  • View complete contact history

Know Your Customers Better

  • Find customer and prospect information instantly
  • Add notes to customer records on the fly
  • Be better prepared for meetings
  • View all customer activity in a single, centralized feed

Elevate Professional Efficiency

  • Log activities to Dynamics 365 automatically, whether you’re working by email, phone, text, or other tools
  • Access personalized lists to stay on track and hit your goals
  • Get prompted to enter key meeting takeaways
  • Get notified whenever someone updates deal status

Ready to chat about how Engage for Conversation can extend the value of your Microsoft investments and help your organization work smarter and faster?

Let’s Get Started