Customer Experience | CX

Deliver personalization at scale across every brand touch point.

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Overview

What is it?

Transitioning and supporting high performance customer service is critical to your ability to provide personalized, proactive, and predictive interactions consistently. Building intelligent customer interactions will differentiate your brand from the competition, ultimately delivering a superior level of experience to your customers.

The proof

  • Customers want great digital experiences and will pay a premium to get them
  • Improved customer satisfaction
  • Measure customer experience at key moments throughout the customer journey

The value

  • 92 percent of business see increased customer loyalty
  • 84 percent of businesses see increased revenue and profit with improved CX
  • 43 percent of businesses achieve consistently high CSAT ratings

The outcomes

  • Enable personalized, self-service solutions/customer portals
  • Empower teams with tools for increased productivity
  • Determine how you can best adapt your CX design to cater to customer preferences and habits

UX + Power Apps: Why Low/No-Code Still Needs Design

Power Apps enable anyone to build lightweight applications in a low/no-code environment. However, there’s more than meets the eye to create a positive user experience that keeps users coming back. We will talk about how our UX designers partner with top MVP’s to craft applications in Power Apps that are nearly indistinguishable from custom applications. A testament to how design and technology can come together to exceed expectations.

Enable your team to transform big ideas into results quickly with Power Platform Maker Enablement.

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