The Secret to Agents, Man
1 minute read
Unlock the Power of AI Agents in Microsoft Dynamics
In this episode of Exchanges with Hitachi Solutions, we’re joined by our own secret agent man, or at least a man who knows the secrets of using AI Agents successfully. He is Fairfax…. Chris Fairfa, Technical Product Manager for Industry Cloud at Hitachi Solutions.
Chris explains that agents are AI-enabled tools capable of executing business processes, going beyond simple chatbots by leveraging multiple skills such as email automation, data interaction, and process management – and breaks down some of the facts and myths surrounding them.
In this episode, you’ll hear from Chris about how:
- Automation with agents can increase productivity by 20–30%, but the focus is on augmenting—not replacing—employees through human-in-the-loop design.
- Practical use cases include process management, identity verification, call center workflows, and field service automation.
- Data quality and a modern data estate are essential for successful agent deployment and scalability.
- Early wins are seen in industries like insurance, with plans to expand agent capabilities for industry-specific needs.
- Transparency, confidence scores, and purposeful design are key to building trust and driving adoption of AI agents.
