Parts Desk Agent by Hitachi Solutions

Request the right part in seconds — by voice — so technicians resolve more work, faster

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Dynamics 365 Field Service mobile app

Request Parts In Seconds

With Parts Desk Agent by Hitachi Solutions, you can literally speak your parts into existence.

Parts Desk Agent is an in-app AI agent for field service teams that helps technicians identify and request parts the moment they need them — without the “call the parts desk” delay. Using natural language either by voice or text, technicians can specify a part number or partial number, confirm the match and quantity, and have the part added to the work order to initiate fulfillment workflows — including warehouse transfer or preparing an acquisition order for approval. The result: less time spent on manual data entry, parts lookups, communication churn, improved time to resolution, and higher customer satisfaction on the service tickets that get delayed by parts.

Request parts in seconds — not phone calls – with Parts Desk Agent by Hitachi Solutions.

Male engineer teaching female engineer setting command operating control CNC Machinery at factory Industrial

Simplify and Accelerate Field Parts Procurement

When a technician discovers they don’t have the required part on the truck, every minute spent searching, calling, and re-explaining the situation adds delay — for the tech, the back office, and the customer. Parts Desk Agent streamlines the moment of friction: press a button in Microsoft Dynamics 365 Field Service, ask for the part, confirm the match, and move on — with the request captured back on the work order and routed into the downstream supply chain process.

Key Features

  • In-app, work-order aware experience: Launch the agent from the work order so context is already known.
  • Natural language part identification: Provide an exact part number or partial number; the agent can return one match, multiple options, or none.
  • Confirmation + quantity capture: The agent confirms the selected part and requested quantity before proceeding.
  • Adds the part to the work order automatically: Captures the request as an estimated product so it’s tracked with the job.
  • Initiates fulfillment workflow: Supports warehouse transfer and can prepare acquisition orders for human approval when needed when integrated with Microsoft Dynamics 365 Finance & Operations.

Let’s Get Started

Want to see Parts Desk Agent in action? Stream the demo and learn how Hitachi Solutions helps field service teams reduce parts-driven delays with an AI agent experience built for technicians.

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