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Leading Microsoft partner expands solution portfolio to include chat-based mobile digital assistant
IRVINE, Calif. — January 4, 2023 — Hitachi Solutions America, Ltd., a leading global cloud-services systems integrator who specializes in Microsoft business applications and technologies, today announced it has closed the intellectual property asset purchase for Yesflow, an AI-powered enterprise mobile digital assistant that complements Microsoft Dynamics 365. The purchase expands Hitachi Solutions’ expertise and solutions around smart voice assistance, helping elevate Dynamics 365 customers’ engagement and service capabilities.
“We began this journey with a dream of making it possible for users of Microsoft Dynamics to be able to simply talk to their software instead of clicking around on keyboards. We have proven that users love this mode of chat and talk to run their processes,” stated Scott Millwood, cofounder and CEO of Yesflow. “The mobile conversational app streamlines the way people interact with complex processes so that they can simply chat on their phone and lean on the assistant to get work done on their behalf.”
Yesflow joins our comprehensive IP portfolio and will now be known as Engage for Conversation, Hitachi Solutions’ AI-powered Digital Assistant. The Hitachi Solutions Engage product line is a suite of industry-focused products developed to extend and enhance the capabilities of Microsoft Dynamics 365, speed time to value, reduce risk, as well as accelerate user adoption of Microsoft-based digital transformation solutions.
“With Engage for Conversation, our team is excited to drive continued innovation around Microsoft Teams, Power Virtual Agent, Dynamics 365, and Power Automate to deliver a consistent and truly connected user experience across platforms — including mobile,” shared Jerry Hawk, COO of Hitachi Solutions North America. “Engage for Conversation gives users visibility to backend processes so they can provide a seamless chat bot experience that makes it fast and easy to respond to customer demands. It puts customer and prospect information instantly at a user’s fingertips, allowing them to quickly understand the situation, build trust, and always stay one step ahead of customer needs.”
Hitachi Solutions’ end-to-end go-to-market and delivery approach is called Digital Compass™. It strategically focuses on the entire digital journey — from readiness assessment and discovery to strategic road mapping and design through to delivery and support — to help customers achieve the greatest business value from their initiatives. The purchase of Yesflow — now Engage for Conversation — adds to the depth and breadth of our industry solutions and ability to better serve our Microsoft customers.
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About Hitachi Solutions America
Hitachi Solutions is a leading global cloud-services systems integrator that specializes in Microsoft business applications and technologies. Powered by nearly two decades of experience, our skilled professionals deliver end-to-end business transformation through advisory services, industry and technology expertise, and implementation excellence. Our #1 goal is to support and accelerate our customers’ data and business system modernization initiatives and drive outcome-based value throughout their entire company. As part of Hitachi, Ltd. — one of the largest organizations in the world — Hitachi Solutions is well-positioned to support customers at global scale and forge strategic relationships for life. For more information visit global.hitachi-solutions.com.