Hitachi Solutions America to Showcase Connected Field Service Solutions at Field Service USA

Hitachi Solutions America will showcase AR, extended field service and IoT solutions at Field Service USA 2018.

IRVINE, Calif. — April 9, 2018 — Hitachi Solutions America, a leading provider of global industry solutions powered by the Microsoft Cloud, is pleased to announce it will be joining Microsoft at Booth #619 at the Field Service USA 2018 conference in Palm Springs, California.

Field Service USA is the premier event for field service professionals to learn about exciting innovations, network with peers and interact with field industry thought leaders. Hitachi Solutions America will feature its latest field service products at the event.

“Hitachi Solutions America has been delivering enterprise field service solutions on the Microsoft platform for more than 14 years,” said Michael Strand, Senior Vice President, Global Sales and Marketing at Hitachi Solutions America. “We are excited to be applying that unmatched field services experience on Microsoft’s Dynamics 365 Field Services and Azure Cloud. We look forward to showcasing our newest Hitachi Solutions innovations that are helping our customers solve business challenges through augmented reality, our unique ‘extended’ field service solution, and IoT-everywhere field service.”

As an industry leader, Hitachi Solutions America develops field service solutions designed to help organizations realize their digital transformation journey, enabling them to move from a cost center to a profit center and from a preventative maintenance model to a predictive maintenance model.

The following solutions are built on Microsoft Dynamics 365 and utilize groundbreaking technology:

  • Hitachi Solutions Extended Field Service: This solution helps field service organizations increase customer satisfaction by moving from a costly break and fix model to a more efficient predict and prevent model, increasing first time fix rates. With Hitachi Solutions Extended Field Service, field service organizations receive full warranty management and remote asset monitoring capabilities, as well as the ability to streamline processes with enhanced mobile timesheets.
  • Hitachi Solutions IoT Service Hub: The IoT Service Hub enables organizations to connect and monitor devices and analyze the data in real time to create new predictive maintenance capabilities. Organizations can use these capabilities to dramatically improve operational efficiencies, which enables them to transform into data-driven services businesses.
  • Hitachi Solutions ARRA for Field Service: Hitachi Solutions Augmented Reality Remote Assistance enables technicians to use augmented reality and live video to interact with in-office experts via smart glasses, smart phone or tablet.

Hitachi Solutions America is also committed to publishing thought-leadership pieces in the Field Service space. Most recently, Hitachi Solutions America published an e-book for field service organizations looking to increase efficiencies, profits, and customer satisfaction with groundbreaking technology.

Download the e-book

Hitachi Solutions America will also host a free webinar, “Go Beyond the Buzz: What you need to know about Predictive Service, Augmented Reality and IoT.” This webinar will cover how Hitachi Solutions America partners with organizations to help them realize the value of new technologies.

For more information about Hitachi Solutions’ Field Service solutions, contact us here.

About Hitachi Solutions America, Ltd.

Hitachi Solutions America, Ltd. helps its customers successfully compete with the largest global enterprises using powerful, easy-to-use, and affordable industry solutions built on the Microsoft Cloud and enhanced with world class Business Analytics, Portals, and Collaboration. Hitachi Solutions America provides global capabilities with regional offices in the United States, the United Kingdom, Canada, India, Japan, China, and Asia Pacific. For more information, call 888-618-1521 or visit:

About Hitachi Solutions, Ltd.

Hitachi Solutions, Ltd., headquartered in Tokyo, Japan, is a core member of Information & Telecommunication Systems Company of Hitachi Group and a recognized leader in delivering proven business and IT strategies and solutions to companies across many industries. The company provides value-driven services throughout the IT life cycle from systems planning to systems integration, operation and maintenance. Hitachi Solutions delivers products and services of superior value to customers worldwide through key subsidiaries in the United States, the United Kingdom, Canada, India, China, and Asia Pacific. For more information on Hitachi Solutions, please visit:

About Hitachi, Ltd.

Hitachi, Ltd. (TSE: 6501), headquartered in Tokyo, Japan, delivers innovations that answer society’s challenges with our talented team and proven experience in global markets. The company’s consolidated revenues for fiscal 2016 (ended March 31, 2017) totaled 9,162 billion yen ($81.8 billion). Hitachi is focusing more than ever on the Social Innovation Business, which includes power & infrastructure systems, information & telecommunication systems, construction machinery, high functional materials & components, automotive systems, healthcare and others. For more information on Hitachi, please visit the company’s website at