Thought Leadership

Artificial intelligence and machine learning are important technologies for businesses to utilize. Read on to learn more about ai vs machine learning and common uses....

Artificial intelligence has become the leading competitive differentiator for customer service — here are the biggest AI trends to watch for in this year....

Hitachi Solutions America, Ltd., a leading provider of global industry solutions powered by cloud services from Microsoft, today announced it has earned the prestigious Microsoft Business Applications...

Learn about the importance of user adoption and how organizational change enablement can mean the difference between program success and failure....

Customer 360 means leveraging customer data into insights that drive business decisions. Find out how to get there with Hitachi Solutions....

As the digital customer experience becomes more important, businesses need to find ways to recognize and serve the personalized digital journeys of their customers....

Learn about the latest automation tools and technology with this guide to digital transformation in manufacturing....

Customer experience is the defining competitive differentiator in the financial services industry today, driving institutions to stay on top of the leading banking customer experience trends in order...

Looking to take part in the cloud computing revolution? You’ve come to the right place: Here’s how to start your on-premises to cloud migration....

Customer segmentation enables B2C and B2B businesses alike across all industries to deliver the level of personalization customers crave....

More people work from home than ever before — and with that comes certain risks. Protect your business with these remote work security best practices....

Discover how data science and AI for businesses is changing how organizations leverage and maximize their data...