Retail Operations & Management

Streamline store management on both the front and back end, so you can focus on what’s really important — delighting customers

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The Fast-Paced World of Retail Operations

Running a successful retail business is no small feat: From managing day-to-day store operations and delivering exceptional customer service to optimizing order fulfillment, inventory replenishment and more, there are multiple moving parts and on both the front and back end. As new channels emerge, opportunities arise, and business grows, managing retail operations only becomes more complicated. In this complex and ever-evolving industry, companies must find ways to unite and organize in-store and eCommerce activity in order to achieve operational excellence.

Achieve Operational Excellence with a Retail Management Platform

Rather than try to manage your retail operations using multiple, disparate systems that contribute to complexity, consider investing in a unified, full-service retail store and merchandise management platform that tightly integrates front-end and back-end operations in order to create a truly holistic view of your business.

Such a platform should empower you to:

Consolidate all B2B and B2C retail operations within a single, modern platform in order to simplify employee training and support and do more with the same number of personnel
See a complete picture of retail operations across all store locations, fulfillment centers, warehouses, and more
Gain real-time visibility into supply chain operations to better anticipate delays, proactively identify potential bottlenecks and opportunities for risk, and design data-driven sourcing strategies
Optimize omnichannel order fulfillment to minimize costs, ensure inventory is in on-hand to meet customer demand, offer faster delivery times, and enhance customer satisfaction
Automate essential activities, including merchandise planning, pricing and promotions, fulfillment, and replenishment
Leverage analytics to plan merchandise for promotions in a way that enhances profitability and reduces discounting

Generate more detailed demand forecasts and anticipate and prevent stockouts using predictive analytics
Design modern applications that automate retail management tasks to better support franchise locations with regional management and scheduling and free up time for employees to interact with customers
Create a 360-degree view of each customer, including purchase history — personal preferences, demographic information, and customer service history — to help associates deliver personalized experiences and service representatives increase first call resolution rates
Access market insights to ensure that products move at the right price and that merchandise is always in stock at the right place at the right time for true endless aisle experience
Balance BOPIS/BOPAC inventory with on-shelf merchandise and manage order cancellations without impacting the in-store shopping experience
Scale retail management and operations over time as your business grows

Our Retail Operations Management Solutions

Azure Cognitive Services

Tap into the power of artificial intelligence and accelerate decision-making with API calls.

The Fast-Paced World of Retail Operations

Achieve Operational Excellence with a Retail Management Platform

Our Retail Operations Management Solutions

Azure Cognitive Services

Azure Data Lake

Azure Machine Learning

Azure Synapse

Dynamics 365 Commerce

Dynamics 365 Customer Insights

Dynamics 365 Customer Service

Dynamics 365 Customer Voice

Dynamics 365 Finance

Dynamics 365 Intelligent Order Management

Dynamics 365 Supply Chain Insights

Dynamics 365 Supply Chain Management

Empower: Analytics as a Service

Hitachi Visualization Suite

Omnichannel for Customer Service

Order Management Suite

Power Platform

Skills, certifications, and experience

The Journey to High-Performance Customer Service