Microsoft Dynamics 365 Intelligent Order Management

What is D365 Intelligent Order Management?

As digital commerce — and the opportunities that come with it — continues to grow and accelerate, organizations need a flexible solution that enables them to adapt to changes in the marketplace, take the complexity out of order fulfillment, and engage with customers in new and meaningful ways.

Dynamics 365 Intelligent Order Management is that solution. It uses a combination of rule-based orchestration, artificial intelligence, machine learning, and data analytics to help organizations such as yours manage inventory more efficiently, consistently meet order promises while managing costs, gain inventory visibility, dynamically respond to disruption, and more in an increasingly competitive landscape.

Enhanced Order Fulfillment

Dynamics 365 Intelligent Order Management enables you to unlock hidden efficiencies in your fulfillment process through the use of artificial intelligence and automation. Create custom order workflows using rules-based orchestration and real-time inventory data, develop automated responses to potential order fulfillment constraints, and model various return scenarios to streamline returns management — all within a single solution.

Comprehensive Lifecycle Management

Gain a 360-degree view of available inventory — regardless of its location — to ensure that the right products in the right quantity are in the right place at the right time. Dynamics 365 Intelligent Order Management also leverages advanced machine learning models and AI-based classification to proactively identify and address order fulfillment constraints, enabling you to increase your on-time delivery rate while lowering operating costs.

Order Flow Agility

Dynamics 365 Intelligent Order Management features drag-and-drop tools, so you can rapidly design, develop, and deploy new order flows and order journeys across multiple channels. This solution delivers the flexibility you need to dynamically pivot your order fulfillment strategy to adapt to supply chain disruptions and constraints, capitalize on emerging eCommerce opportunities, and grow market share.

Seamless Integration & Synchronization

Dynamics 365 Intelligent Order Management seamlessly integrates with other Microsoft offerings, as well as your existing enterprise systems, enabling you to draw on a vast wealth of data and streamlining onboarding and configuration in the process. With minimal set up and training required and prebuilt connectors already included, you’re able to hit the ground running; start optimizing fulfillment, capitalizing on seasonal demand, and discovering organic growth opportunities on day one.

Customer-Centric Flexibility & Visibility

Empower your customers to design their own order journeys by giving them flexible delivery options, including home delivery, in-store purchasing, buy online/pick up in-store, and buy online/pick up curbside. Thanks to its real-time inventory data, Dynamics 365 Intelligent Order Management makes it easy to gauge inventory availability and order status, providing customers with much-appreciated visibility and a better overall order fulfillment experience.

Why Hitachi Solutions?

If there’s one thing you should know about Hitachi Solutions, it’s that we take the entire Microsoft stack seriously. In fact, our 100% commitment to Microsoft — as well as our talented team of doers and makers, technical and business expertise, and years of industry experience — have earned us recognition as a Tier 1 nationally managed partner, as well as over 40 Partner of the Year Awards.