To improve the quality of care while lowering costs for its members, MVP Health Care works to provide seamless coordination by monitoring and managing members with programs designed to capture early diagnoses, prevent complications, and drive better patient results. Fully understanding members’ needs, however, was challenged by a customer relationship management environment that was pieced together from multiple siloed data sources and technologies. With Microsoft Dynamics 365, MVP Health Care has built a comprehensive, centralized, fully interoperable member-engagement platform with a single view into the heartbeat of every member.
Challenge
To minimize high-cost claims, reduce provider visits, lower rates, and promote healthy communities, MVP Health Care wanted to replace a makeshift CRM environment and generate the visibility it needed to better understand its membership.
Solution
MVP Health Care worked with its integration partner Hitachi Solutions—a member of the Microsoft Partner Network—to deploy its Dynamics 365 member-engagement platform to 1,400 users. As it moves forward, the organization will use the Microsoft Dynamics 365 Healthcare Accelerator to rapidly develop new solutions and workflows using an FHIR-based data model.
MVP Health Care used Microsoft Dynamics 365, Microsoft Azure, Microsoft 365, and Microsoft Power Platform to build a comprehensive, centralized, fully interoperable member-engagement platform with Common Data Service.
Benefits
MVP Health Care has built a single view into the heartbeat of every member and transformed itself into a healthcare innovator. It expects to save USD 6 million annually while standardizing processes, driving more member value, and promoting healthier communities.
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